Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
January 28, 2021
You made it through one of the most challenging years for almost every business. Even in a good year, the demands of running a business can often look like a juggling act: making sure suppliers are on time, employees are productive and customers are happy. Today, customers demand instant access to your business and often expect to be able to talk to a live person day or night.
The more you are consumed with the day-to-day running of your core business and the desire to cut costs, the easier it is to justify letting that customer go to voicemail. With potential clients looking for the instant gratification of speaking with someone at your company, being sent to voicemail is often the queue to move on to your competitor without even leaving a message. All the while, you may not even realize how many potential customers you are missing out on.
Why does this happen?
There are a number of reasons missing a call can become acceptable within a company culture. First and foremost, it’s tempting to believe that the customer will call back if it’s urgent, so there’s no particular need to break away from ongoing tasks and demands in order to answer the call at that moment.
Secondly, many businesses will provide a range of different contact methods, so they will assume that customers will either email or use social media to get in touch if they can’t get through by phone.
Finally, it’s worth noting that sometimes leaving phones to ring isn’t an active decision; there simply isn’t the time, or the staff resources, to ensure that all calls are answered.
While the above reasons can be influential, there is usually one dominant reason why companies allow calls to go unanswered: the company does not realize just how serious a single missed call can be.
How can one missed call impact a business?
There are numerous reasons a single missed call can be problematic for businesses, including:
Clearly, a single missed phone call can be harmful to your business. More worryingly still, the problems above can multiply with every call lost – potentially causing irreparable damage to the business as a whole.
How can this problem be avoided?
By far the best way to solve the above issues is to opt for a 24/7 call answering solution from Call Management Resources. In doing so, you can be certain that every call a customer makes will be answered by a live person. Our call center agents available 24/7/365 – so your customers will always be able to get in touch with you when they want.
The benefits of working with Call Management Resources
Contact us to find out more today!
To find out more about our range of services, please do not hesitate to contact us today!
Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls.©