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How do I forward my phone calls?

There are many ways to forward your inbound calls, however, traditional call forwarding requires you to select the line you want to forward and dial an access code (usually *72) followed by the number you want to forward to. Most local phone companies also offer “No Answer Transfer” and “Forced Ring Roll-Over” options. To un-forward, you can typically use *73.

Do I need to buy equipment?

Absolutely not! Your phone company has built-in features that allow you to quickly and easily forward your calls to our call center.

How long does it take to get started?

It depends on the complexity of the account. If you’re an answering service client, usually within 24 hours.

How does billing work?

Your service has a base monthly fee and a certain number of included live operator minutes. This base fee includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime after charging a low monthly rate, Call Management Resources charges a flat monthly rate so there are no surprises when you get your monthly bill!

Where are your agents located?

We are proud to say that 100% of our agents are located in the United States. More specifically, we have agents answering remotely from all around the country. This setup allows us to provide redundancy compared to our competitors operating out of physical call center locations.

Will my callers always get a live operator?

Absolutely. All calls are answered by a live agent 24 hours a day. Being a shared service, there may be minimal hold times but our goal is that your calls will be answered within the first 3 rings

How do you handle spam calls?

Our call agents are trained to recognize telemarketers and other spam calls and minimize the time spent to save you money.

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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