Customers Still Want to Talk
Studies show that when a customer gets confused or has product issues, they want to talk to a live customer service representative.
Remove Barriers to Purchase
If you don’t offer live support, you’re leaving money on the table. Partnering with us removes barriers to purchase for your online shoppers and creates happier, repeat customers.
No More Abandoned Shopping Carts
If your customer liked your product enough to add it to the cart but never checked out – you have a problem. With our help, your customers will have access to the support they need to complete checkout. Sometimes we answer a simple question and sometimes we help customers make key decisions. Either way, you sell more of your products and services and make more money.
Web Chat Customer Support
We offer real-time online customer service at the click of a button. You embed a provided code on your site code and we take it from there. Questions get answered and more people purchase. It’s that simple.
- Order taking – Our agents are there for your customers 24/7/365. No more abandoned carts.
- Lead capture – We offer lead capture tools to get the essential information you need about your customers.
- 24-hour live answering – We offer a live, friendly voice day or night to help your shoppers make the right choices!
- Webchat – Make it easy for your customers to get in touch with you while they’re shopping and get answers to any product questions they may have.
- Client web access – Our online portal puts your call and chat data at your fingertips in real-time.