When you sell products online, your business is always open. You have to be there for your customers, all day, every day. The good news is that Call Management Resources can extend your hours by providing live telephone and web chat customer service support 24/7/365.
Studies show that when a customer gets confused or has product issues, they want to talk to a live customer service representative.
If you don’t offer live support, you’re leaving money on the table. Partnering with us removes barriers to purchase for your online shoppers and creates happier, repeat customers.
If your customer liked your product enough to add it to the cart but never checked out – you have a problem. With our help, your customers will have access to the support they need to complete checkout. Sometimes we answer a simple question and sometimes we help customers make key decisions. Either way, you sell more of your products and services and make more money.
We offer real-time online customer service at the click of a button. You embed a provided code on your site code and we take it from there. Questions get answered and more people purchase. It’s that simple.