Does your staff spend a lot of time answering basic questions about your hours, your location or necessary documentation? With our answering solutions, we can handle these calls at a fraction of the cost of full-time staff.
Using Call Management Resources to screen calls and answer questions allows you to filter the most important and time-sensitive issues to your best people. We also work to reduce the “culture of interruption” faced by many government agencies. By not having to worry about a constantly ringing phone, your staff can focus on larger projects, more intense problems and improved efficiency.
- Expert live-answer agents 24/7
- Customized scripts
- Specialized call screening
- Voicemail and IVR services
- Online account access
- Advanced on-call scheduling
- Emergency Dispatching and Call Escalation.
- Real-Time, Online On-Call Management.
- Customized Message Delivery.
If you never want to miss another call, call us today and we’ll walk you through our affordable and customized options and respond to any RFP’s you may have.