Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
November 27, 2023
At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. Gone are the days when an […]
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November 20, 2023
If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]
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November 13, 2023
Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]
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November 9, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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November 6, 2023
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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October 23, 2023
E-commerce businesses thrive on exceptional customer experience. As competition tightens, ensuring seamless customer interactions from browsing to post-purchase support is crucial. One proven way to enhance customer service efficiency is through employing an answering service. This blog post delves into how e-commerce entities can leverage such services throughout the customer journey, spotlighting Call Management Resources […]
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October 16, 2023
Businesses of all sizes understand the importance of fostering strong customer relationships. These relationships drive loyalty, promote repeat business, and can even transform customers into passionate brand advocates. While there are many strategies to nurture these invaluable relationships, one often overlooked tool is the answering service. The Role of an Answering Service in Nurturing Customer […]
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October 9, 2023
In the modern business ecosystem, customer service holds the keys to brand loyalty, reputation, and success. Among the elements that constitute effective customer service, the tone and language used by customer support representatives are crucial, especially when interfacing with an answering service. This article delves into the importance of employing the right tone and language […]
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October 2, 2023
The subscription-based business model is flourishing. From monthly meal kits to annual software licenses, the recurring revenue model ensures a steady income stream while providing value to the customers. However, as a subscription-based business grows, so does the volume of customer inquiries, account management tasks, and cancellation requests. Managing these efficiently is crucial to maintaining […]
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September 28, 2023
Today, businesses are faced with a unique challenge: How do they provide timely, efficient support while maintaining a personal touch? With answering services becoming increasingly essential, striking the right balance between human agents and automation is vital. Let’s explore strategies for achieving this equilibrium and why Call Management Resources stands out as the best choice […]
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