Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
July 22, 2024
Trust has become the cornerstone of any successful business. A key ingredient in fostering trust with customers is ensuring they feel valued, heard and understood at all times. This is where an effective answering service comes into play. An answering service is not just about answering calls; it’s a unique opportunity to build a bridge […]
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July 8, 2024
Running a seasonal business comes with its unique set of challenges. One of these is the management of fluctuating call volumes. During peak seasons, your call volumes might surge, leaving you struggling to manage and effectively respond to all customer queries. In the off-season, the call volumes decrease, yet you still need to maintain customer […]
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July 3, 2024
As businesses increasingly aim to deliver exceptional customer service, maintaining a high level of quality assurance has become a crucial aspect of call center operations. A tool that is instrumental in achieving this standard is call recording. This powerful strategy not only ensures compliance with industry standards but also acts as a key player in […]
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June 11, 2024
In the modern workplace, communication methods have diversified, giving people numerous ways to connect without picking up the phone. Despite these advancements, a significant number of individuals still experience anxiety or discomfort when it comes to making or receiving phone calls. This phenomenon, known as telephonophobia, affects many workers who would rather communicate via text […]
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May 28, 2024
Businesses need a mechanism to keep the lines of communication open, even when their doors are closed. An effective, well-prepared answering service can do exactly that. It allows businesses to maintain consistent customer service, handle high call volumes, and improve client retention, even outside regular business hours. One of the key elements that can make […]
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May 21, 2024
Customer retention is more crucial than ever. Beyond providing excellent products and services, businesses need to excel in their customer service to ensure clients stay loyal. This is where answering services, such as those offered by Call Management Resources, come into play. Let’s delve into the profound impact of answering services on customer retention and […]
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May 14, 2024
As businesses continue to evolve and prioritize customer service in their operations, the use of answering services is becoming increasingly common. These services are crucial in providing excellent customer experiences, as they ensure that every call is answered and appropriately handled. Measuring the success of your answering service is essential for assessing how well the […]
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May 7, 2024
Personalized customer experiences are no longer a luxury but a necessity. Consumers now expect tailored interactions with businesses, and their demands for personalized experiences have been steadily increasing. In response to this trend, businesses are constantly seeking out new and innovative ways to meet these expectations. One such method is by leveraging an answering service. […]
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May 1, 2024
Answering services are a critical part of any business, as they help manage incoming calls, handle customer inquiries, and provide valuable information to clients. However, many businesses struggle to measure the return on investment (ROI) of their answering service. In this blog post, we will discuss how to measure the ROI of your answering service […]
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April 23, 2024
If you’re considering outsourcing your customer service needs, becoming a Call Management Resources client is a great choice. With over 60 years of experience, Call Management Resources has become a trusted partner for businesses of all sizes. In this blog post, we’ll walk you through what to expect when you become a Call Management Resources […]
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