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Modern Answering Services: Going Beyond Taking Messages

November 27, 2023

At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications.  Gone are the days when an […]

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How to Know if Your Business Needs an Answering Service

November 20, 2023

If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]

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Outsourcing Customer Service for Field Service Contractors – Increase Efficiency and Grow Your Business

November 13, 2023

Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]

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Hiring Staff Doesn’t Mean Hiring Employees

November 9, 2023

Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]

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Do You Have a Customer Service Backup Plan?

November 6, 2023

As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]

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The Benefits of Using an Answering Service for E-commerce Businesses

October 23, 2023

E-commerce businesses thrive on exceptional customer experience. As competition tightens, ensuring seamless customer interactions from browsing to post-purchase support is crucial. One proven way to enhance customer service efficiency is through employing an answering service. This blog post delves into how e-commerce entities can leverage such services throughout the customer journey, spotlighting Call Management Resources […]

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Nurturing Customer Relationships with an Answering Service

October 16, 2023

Businesses of all sizes understand the importance of fostering strong customer relationships. These relationships drive loyalty, promote repeat business, and can even transform customers into passionate brand advocates. While there are many strategies to nurture these invaluable relationships, one often overlooked tool is the answering service. The Role of an Answering Service in Nurturing Customer […]

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The Impact of Tone and Language in Customer Service

October 9, 2023

In the modern business ecosystem, customer service holds the keys to brand loyalty, reputation, and success. Among the elements that constitute effective customer service, the tone and language used by customer support representatives are crucial, especially when interfacing with an answering service. This article delves into the importance of employing the right tone and language […]

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Answering Services for Subscription-Based Businesses

October 2, 2023

The subscription-based business model is flourishing. From monthly meal kits to annual software licenses, the recurring revenue model ensures a steady income stream while providing value to the customers. However, as a subscription-based business grows, so does the volume of customer inquiries, account management tasks, and cancellation requests. Managing these efficiently is crucial to maintaining […]

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Balancing Human Interaction and Automation

September 28, 2023

Today, businesses are faced with a unique challenge: How do they provide timely, efficient support while maintaining a personal touch? With answering services becoming increasingly essential, striking the right balance between human agents and automation is vital. Let’s explore strategies for achieving this equilibrium and why Call Management Resources stands out as the best choice […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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