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How Answering Services Can Help a Remote Workforce

February 19, 2024

Remote working became the norm at the height of covid and as the world recovered, the desire from employees to work remotely has never been greater. As teams become more distributed, efficient communication becomes a critical aspect of achieving success. Answering services can play a pivotal role in ensuring smooth communication within remote work environments. […]

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Best Practices for Choosing an Answering Service

February 15, 2024

Businesses need to respond to customer inquiries and concerns quickly and efficiently. An answering service can be an invaluable asset for managing these needs, but how do you choose the best one for your company? In this blog post, we will discuss the best practices for selecting an answering service and explain why Call Management […]

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The Importance of a US-Based Answering Service

February 13, 2024

In today’s competitive business environment, exceptional customer service is more important than ever. For many companies, this means outsourcing their call-answering needs to professional answering services. While there are numerous options available, choosing a provider that utilizes 100% US-based call center agents, like Call Management Resources, can bring a variety of benefits to businesses of […]

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How We Handle Angry Callers: A Guide to Defusing Tense Situations

February 8, 2024

In any call center, handling angry callers is an inevitable part of the job. At Call Management Resources, we understand the importance of effectively managing these difficult situations to maintain customer satisfaction and keep emotions in check. This is why our 100% US-based call agents are specifically trained to defuse anger and resolve issues professionally. […]

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Weeding Out Unwanted Calls

February 6, 2024

Our phones have become indispensable tools for both personal and professional communication. However, the constant influx of calls can make it difficult to distinguish between essential contacts and unwanted ones, such as spam calls, telemarketers, or robocalls. To address this issue, Call Management Resources has developed live call screening and virtual receptionist services for companies […]

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The Changing Expectations of Customer Service

January 29, 2024

In today’s fast-paced world, customer expectations are continuously evolving. As a result, businesses must keep up with these changes to remain relevant and maintain a competitive edge. The customer service landscape has seen a considerable shift in recent years, with customers now expecting more personalized, efficient, and seamless experiences.  The New Era of Customer Service: […]

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How We Price Your Service Package

January 22, 2024

When it comes to answering services, Call Management Resources understands that pricing is a critical factor for businesses looking to outsource their call-handling needs. We believe in providing transparent pricing structures that are fair and competitive, while still maintaining our high level of service quality. Our pricing model is based on three main factors: a […]

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The True Cost of Not-So-Great Customer Interactions

January 11, 2024

As the saying goes, “You never get a second chance to make a first impression.” This couldn’t be more accurate when it comes to customer interactions. A not-so-great customer interaction can be more than just an annoyance; it can have a significant, long-lasting impact on your business. In today’s competitive landscape, delivering exceptional customer service […]

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The Benefits of Outsourcing Appointment Scheduling

January 9, 2024

Handling appointment scheduling can be a tedious yet necessary task for many businesses, from medical practices and law firms to service providers. However, it doesn’t have to be a burden on your business. Outsourcing appointment scheduling to Call Management Resources can free up your time and provide a hassle-free solution to managing customer requests. Here’s […]

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6 Ways Outsourcing Your Customer Service Pays for Itself

January 2, 2024

In today’s hyper-competitive business landscape, customer service can make or break a company’s reputation. Customers expect quick and personalized responses to their inquiries and concerns, and failing to meet these expectations can result in lost sales and damage to your brand.  Outsourcing your customer service to Call Management Resources can be an effective way to […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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