Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
September 9, 2024
Customer retention is a top priority for businesses of all sizes. With customer acquisition costs significantly higher than retention costs, it’s no wonder that businesses are investing more resources in ensuring that their customers remain loyal. One often overlooked yet pivotal tool in the arsenal to reduce customer churn is the use of professional answering […]
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September 3, 2024
It’s inevitable to come across complex calls and complaints from customers. These calls can consume significant time and resources and can sometimes lead to an unhappy customer if not handled promptly and professionally. Enter answering services. These services can help to triage calls, ensuring only the most critical ones reach your staff. One such service, […]
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August 27, 2024
Businesses of all sizes are adapting and upgrading their strategies to keep up with the competition and meet evolving customer expectations. One area where this shift is particularly noticeable is in the realm of customer service. Transitioning from an in-house call center to a professional answering service can seem daunting, but it is a powerful […]
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August 23, 2024
Businesses must provide efficient and reliable communication. A missed call can equate to a missed opportunity or even a dissatisfied customer. That’s where answering services step in, ensuring that no call goes unanswered. However, as with any service, setting the right customer expectations is crucial for a successful partnership. Here are some actionable tips on […]
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August 12, 2024
The success of any business largely depends on how effectively it handles customer interactions. This is especially crucial during special promotions when businesses often face high call volumes. Failing to manage these increased calls properly can lead to missed opportunities, disgruntled customers and even lost sales. One proven solution to this challenge is outsourcing to […]
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August 7, 2024
The foundation of every successful business is effective communication. In a rapidly evolving digital landscape, businesses have a plethora of communication tools at their disposal. However, amidst these diverse options, one essential aspect of communication has remained indispensable – the traditional phone call. This timeless mode of communication is crucial, especially during times of crisis. […]
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July 22, 2024
Trust has become the cornerstone of any successful business. A key ingredient in fostering trust with customers is ensuring they feel valued, heard and understood at all times. This is where an effective answering service comes into play. An answering service is not just about answering calls; it’s a unique opportunity to build a bridge […]
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July 8, 2024
Running a seasonal business comes with its unique set of challenges. One of these is the management of fluctuating call volumes. During peak seasons, your call volumes might surge, leaving you struggling to manage and effectively respond to all customer queries. In the off-season, the call volumes decrease, yet you still need to maintain customer […]
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July 3, 2024
As businesses increasingly aim to deliver exceptional customer service, maintaining a high level of quality assurance has become a crucial aspect of call center operations. A tool that is instrumental in achieving this standard is call recording. This powerful strategy not only ensures compliance with industry standards but also acts as a key player in […]
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June 11, 2024
In the modern workplace, communication methods have diversified, giving people numerous ways to connect without picking up the phone. Despite these advancements, a significant number of individuals still experience anxiety or discomfort when it comes to making or receiving phone calls. This phenomenon, known as telephonophobia, affects many workers who would rather communicate via text […]
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