Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
March 20, 2023
If you’re considering outsourcing your customer service needs, becoming a Call Management Resources client is a great choice. With over 60 years of experience, Call Management Resources has become a trusted partner for businesses of all sizes. In this blog post, we’ll walk you through what to expect when you become a Call Management Resources […]
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March 16, 2023
A responsive and efficient help desk is vital for maintaining customer satisfaction and loyalty. However, managing and maintaining in-house help desk support can be both time-consuming and costly. That’s where outsourcing your help desk calls to a trusted partner like Call Management Resources comes in. In this blog post, we’ll outline how outsourcing your help […]
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March 13, 2023
In today’s hyper-competitive business landscape, customer service can make or break a company’s reputation. Customers expect quick and personalized responses to their inquiries and concerns, and failing to meet these expectations can result in lost sales and damage to your brand. Outsourcing your customer service to Call Management Resources can be an effective way to […]
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March 9, 2023
Providing excellent customer service is essential for any business, but it’s important to remember the power of empathy in customer conversations. Empathy involves putting yourself in your customer’s shoes and understanding their perspective, which can help your customers feel heard, valued, and understood. At Call Management Resources, our call agents are trained to convey empathy […]
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March 6, 2023
You know how crucial it is to capture every lead you can get your hands on. However, it’s not always feasible to have someone available to answer your phone calls 24/7. This is where Call Management Resources comes in handy. Not only can we provide you with the peace of mind that you won’t miss […]
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March 2, 2023
Providing exceptional customer service is vital to business success. To achieve this, many companies have adopted the “24/7/365” availability mantra, ensuring customers have round-the-clock access to support. But is being available all the time really necessary? Let’s delve into the pros and cons of 24-hour customer service and why US-based outsourced call centers like Call […]
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February 27, 2023
For any business, customer service is key. Keeping customers satisfied and providing them with the resources they need is essential for a company’s success and growth. An answering service like Call Management Resources provides businesses with a way to ensure that their customers are able to reach out for help and have their questions answered […]
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February 23, 2023
As a business owner or CEO, you’re always looking for ways to increase the efficiency of your operations and grow your bottom line. Outsourcing customer service to a 100% US-based answering service and custom call center solution like Call Management Resources can help you do just that. An answering service offers a myriad of advantages […]
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February 20, 2023
In today’s fast-paced business world, small business owners, solo entrepreneurs, and individuals receive an unreal number of phone calls every day. It’s hard to know what’s important and what isn’t. With Call Management Resource’s game-changing Live Call Screening services, you can filter the good from the bad without spending the money for a full-time receptionist! […]
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February 14, 2023
As remote work becomes increasingly popular, many call centers are now adopting a work-from-home model for their agents. At Call Management Resources, we’ve been a fully remote workforce for over 6 years. This model offers several benefits that traditional call centers may not have. Higher Retention of Call Agents One of the biggest benefits of […]
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