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What We Offer

Our Services

We offer a wide array of services to meet the unique needs of your business. Reach out to us and we’ll walk you through our affordable and customizable options.

Live Agent Answering

Professional agents available 24/7

Urgent Message Notification

Instant alerts for critical calls

Overflow Answering

Never miss a call during busy times

Claims Processing

Efficient claims handling support

Attendance Management

Track and manage attendance calls

Virtual Reception

Professional front desk service

Live Transfer or Call Patching

Connect callers directly to you

After Hours

Coverage when your office is closed

Dispatching

Route calls to the right team members

Appointments

Schedule and manage bookings

On-call Answering

Support for rotating schedules

Interactive Voice Response (IVR)

Automated call routing system

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Simple Setup

How It Works

We make getting started with Call Management Resources easy. Our setup team guides you through three steps to create a service that works for your business.

Customize Your Call Flow: Work with our setup team to tailor your script, call handling instructions, and escalation preferences. Together, we’ll ensure your call flow matches your expectations and delivers the experience you want for your callers.
Connect Your Systems and Forward Your Calls: We’ll help you identify the integrations that best support your workflow, connect supported platforms, and arrange call forwarding. Before going live, we’ll review your setup with you to confirm everything is ready.
Stay Informed: Receive call summaries and notifications based on your preferences, with your selected integrations helping capture call data, streamline follow-up, and keep your team connected.

Get Started Today

What Our Clients Are Saying

“Call Management Resources has a great team and a great system. They worked hand in hand with our developers to fit our needs, and their custom call center support has reduced our administrative load while giving us great service. I highly…”

General Mills | Byron E.

“Call Management Resources does such a great job. Having dealt with other companies before, it’s an injustice to say they even have competition. They anticipate and resolve problems before they happen, practicing the excellent…”

Bruner | Dan H.

“Recently, I reviewed our calls and every single one that was answered by Call Management Resources was handled so well. As a matter of fact, nearly every call that was handled by your answering service after hours led to a completed call…”

Hancock & Son | Darcy P.

“Call Management Resources is a huge help to us. They are responsive and friendly, and their service has allowed us to be more accurate, efficient, and they’ve given us enormous peace of mind.”

Kraft | Wanda D.

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67+

years of experience

Let’s Grow Your Business Together

Our live answering service keeps your business connected to customers, simplifies daily operations, and creates more opportunities for growth. We help you capture new leads, schedule appointments, and give customers the attention that builds trust and loyalty. Fewer missed calls mean more opportunities to turn inquiries into business

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Industries We Serve

Tailored Solutions for Your Industry

We understand the unique needs of different industries and provide specialized answering services.

HVAC and Service Providers

HVAC and Plumbing professionals know that answering a ringing phone during a conversation with a client, late at night or in the middle of intense technical work isn’t always an option.

Healthcare Services

Whether you’re a single provider practice, a large healthcare organization or a medical equipment company – we’re here to help improve experiences for doctors, patients and practice managers.

Legal

We know that billable hours are the name of the game and any missed opportunity to acquire new clients can cost you and your firm thousands of dollars.

Customer Service

Outsourcing your key customer service functions to an outside call center like Call Management Resources can make your life much easier.

Disaster Recovery

Emergencies are unavoidable and can arise at any time. The important thing is how they’re handled.

E-Commerce

When you sell products online, your business is always open. You have to be there for your customers, all day, every day.

Enterprise Solutions

We act as an extension of your business as if we were working in your offices.

Finance and Insurance

With 24-hour customer service support for your financial or insurance business, your clients will be able to reach a real person around the clock.

Funeral Homes

With the help of our call agents trained to handle the most delicate of calls, you can be there for your clients and their loved-ones 24-hours a day.

Government

Government agencies have a responsibility to be cost-conscious but this often means fewer resources, over-worked staff and occasionally frustrated customers.