Custom Solutions

Live Agent Answering

In today’s global economy, many companies need to be accessible at any time of the day. Our 24/7 call center service makes it possible for businesses to meet the demands of around-the-clock answering needs without having to hire additional staff.

Your customers, partners, and suppliers demand 24/7 support for the products and services they have invested in. We can meet this demand through operational efficiency and a high level of qualified, live customer service agents, so your business needs are met at any time of the day.
helpdesk support to emergency answering, live agent answering around-the-clock unleashes the potential for your business to create, grow, and maintain a huge customer base. If your customers demand continuous support, we can professionally assist them at any time of the day and we will never put them on hold to answer another call.

Our 24/7 call center answering service provides highly trained, professional agents capable of performing your routine business processes with cost-effective customized solutions. Businesses of all sizes, located anywhere nationwide, can benefit from our customizable, 24-hour live answering services.

Virtual Reception

Timely and exceptional customer service is one of the most important aspects of any business. The first voice your clients hear should be a friendly and informed receptionist available to address any questions, comments or concerns they have regarding your company.

Our virtual reception service is used by businesses of all sizes in a wide range of sectors across the US. Avoid paying for a full-time receptionist, as our live call center acts as an extension of your business and our agents give the impression that they are actually sitting in your office. Plus, we are never late, sick, or miss a day of work due to inclement weather, so your calls are always answered.

Attendance Management

No more confusion for your employees on who to call if they are sick and unable to work. We provide a single point of contact for reporting absences that alerts managers with custom notifications and reporting tools which allows your organization to track and record each employee call-off through one central location.

A centralized attendance hotline allows your supervisors and managers to conduct daily business without the distraction of handling an employee absence call. We can instantly inform all necessary personnel such as supervisors, managers, payroll and HR, of any employee call-offs. Each call is recorded, time-stamped, recorded in a database, and issued a number to ensure accurate tracking of every call.

With call-off services, your employees can always call the same number and speak with a live agent who relays the messages accurately and effectively according to your specifications.

Appointment Scheduling

Our agents can book your appointments and help convert leads to real, revenue-generating visits.

Voicemail

We can set up a voicemail box for one person or a complex voicemail box system for hundreds of employees in multiple locations. Our custom solutions ensure that you will have the voicemail boxes that fit the need of your organization.

Tech Support - Tier 1 & 2

Our agents perform basic IT functions including password resets and basic troubleshooting.