Our leadership team provides innovative thinking and a strategic vision that allows Call Management Resources to bring the very best call answering solutions to our clients. Under our guidance and with the support of the entire Call Management Resources team, you can be assured that your business will be taken to greater heights.
Malcolm Riggle, our President & CEO, has provided steady, results-driven leadership for Call Management Resources since inheriting his family's business as an 18 year old in 1974. He believes that hiring the right people and investing in technology has been key to our long-term success and our continued passion to provide "Client First" focused services. Malcolm is no stranger to the call center industry, having served in leadership positions on various national and international industry boards. Malcolm is a lover of all things sci-fi, is an avid Coachella Valley Firebirds hockey fan, loves cooking, hiking, swimming and entertaining friends and family. He also spends his time and treasure on various philanthropic passions. Motto: "Live long, and prosper."
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Scott Harbin, our Vice President and Managing Director, is responsible for all day-to-day operations and develops procedures and systems for Call Management Resources. Scott utilizes over 40 years of IT experience to create custom solutions tailored to our client’s specifications. When Scott isn’t in front of a computer screen, you can find him entertaining friends and spoiling his dog D’Koda.
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As Vice President of People Operations, Phil Corrigan is responsible for all aspects of human resources and call center operations. Phil has been with Call Management Resources for over 24 years and has implemented quality controls and operations best practices that delight our clients and their callers. Outside of the office, you can find Phil in the kitchen cooking and/or baking up something delicious. Motto: "Don't look behind you for happiness. You have already been there and apparently didn't find what you were searching for."
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Chad Frye, our Vice President of Strategy and Head of Growth, is responsible for corporate strategy, client acquisition, marketing and communications. Chad was named “Innovator and Visionary” by BusinessPulse in 2015 and was honored with an Achievement in Marketing Award in 2010. A true renaissance man, Chad enjoys golfing, fencing, sailing and classical languages.
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As the Director of Project Management, Tyler Best offers diverse knowledge in planning, managing and implementing projects of all shapes and sizes for Call Management Resources. Tyler has an extensive background in retail and banking, where he focused on analytics and project management. In his spare time, you can find him playing tennis, traveling or entertaining his two dogs, Hudson and Bennett. Motto: “A goal without a plan is just a wish.”
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As Sr. Director of Strategy and Growth, Chris Groves is charged with ensuring Call Management Resources' brand conveys authenticity and transparency to clients and potential clients across all channels. Chris has an MBA from Ohio University and developed an entire college curriculum on digital marketing. Chris enjoys serving as Vice President of the Board of Directors of the World Champion Bluecoats Drum & Bugle Corps. Motto: "Never underestimate the power of being nice."
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Our Director of Client Services, Dennis Vanke, assists clients with custom setup consultations, script programming and billing. Dennis has been with Call Management Resources for over 24 years and utilizes his experience to deliver excellent results for our clients. In Dennis’ spare time, he enjoys reading and riding his electric bike. “I disapprove of what you say, but I will defend to the death your right to say it.” - Voltaire
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Mimi Webb is our Director of Partnership Engagement who focuses on the relationship factor with key clients to build custom and unique call center solutions. While completing her degree at The Ohio State University she was a Scholar-Athlete as a member of the Varsity Rowing team and uses that same drive and passion when helping clients. Outside of work, Mimi loves to spend time networking and volunteering in her community. Motto: "Live fast, die young."
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In his role as Director of Brand Strategy and Communications, Steven Weber strives to create consistency of messaging for both clients and associates. He uses his experience to influence strategic development as well as identification of best practice opportunities. As a Purdue University graduate he brings with him nearly 20 years of experience in retail management, corporate level brand presentation, managing internal corporate communication, and corporate culture development. Steven joined Call Management Resources in 2018. Outside of work he is an avid Coachella Valley Firebirds hockey fan, loves building with Lego, and riding his OneWheel. Motto: "When we strive to become better than we are, everything around us becomes better too." - Paulo Coelho, The Alchemist
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Todd Buffington focuses on supporting cross-functional teams inside and outside of the call center to increase customer and employee satisfaction in his role as Director of Call Center Operations. Todd has educational training in Human Resources and Network Administration. When not behind a computer screen, Todd enjoys taking cruise ship adventures to tropical and exotic places. Motto: "Be yourself, everyone else is already taken." — Oscar Wilde
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Key to our success at bringing new clients into the Call Management Resources family is Zach Skubon in the role of Director of Client Development. Zach has been with Call Management Resources since 2018 and is a graduate of The Ohio State University. In Zach’s spare time, he enjoys reading a good book and spending time with his dog, Duke. Motto: “You’ll have bad times, but it’ll always wake you up to the good stuff you weren’t paying attention to.”
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In her role as Call Center Manager, Rosalyn Pruitt is successful at hiring the best talent in addition to training and mentoring employees to cultivate a culture of collaboration, improvement and excellence. Rosalyn earned a Six Sigma Certification and uses those skills to enhance team performance and implement process improvements. Some of Rosalyn’s hobbies include reading, watching documentaries and traveling. Motto: "Life is a one time offer, use it well."
Andrew Hamilton works as an Account Executive at Call Management Resources where he sells services to various industries, with a primary focus on the cannabis industry. Prior to his current role, he worked in oncology research and the cannabis industry, where he was able to make a positive impact on the lives of many individuals. In his free time, he enjoys playing disc golf and creating new recipes to share with his loved ones. Motto: "Your only limit is you."
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As an Advocate Success Coach, Kelitha Riley focuses on the training, development, and retention of Call Center Advocates. Kelitha has a background in Law and Psychology and uses that knowledge and skills in a holistic way to facilitate effective learning. In her spare time, Kelitha enjoy's spending time with family, traveling and reading. Motto: "Change is inevitable. Growth is optional.”
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As our Advocate Success Coach, Tara Bryant assists with facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires and existing staff to ensure our call center advocates develop their skills and successfully address clients' needs. Tara has been with Call Management Resources since 2019 after a stint at Virginia Tech accompanying their vet-med building. Outside of the office you can find her listening to music or entertaining her many animals and family. Motto: "Why not go out on a limb - that's where the fruit is."
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Being our Advocate Success Leader, Darin trains our client advocates on dispatching processes, while also offering support and assistance. Before coming to Call Management Resources, Darin spent most of his career doing customer service in the medical industry. Darin is a diehard Buckeye fan and enjoys getting together with friends and family. Motto: “You get more flies with honey than with vinegar.”
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