Our Leaders

Malcolm Riggle, our President & CEO, has provided steady, results-driven leadership for Call Management Resources since inheriting his family’s business as an 18 year old in 1974. He believes that hiring the right people and investing in technology has been key to our long-term success and our continued passion to provide “Client First” focused services. Malcolm is no stranger to the call center industry, having served in leadership positions on various national and international industry boards. Malcolm is a lover of all things sci-fi, is an avid Coachella Valley Firebirds hockey fan, loves cooking, hiking, swimming and entertaining friends and family. He also spends his time and treasure on various philanthropic passions. Motto: “Live long, and prosper.”

As Chief Culture and Communications Officer, Steven Weber champions the cultivation of a positive corporate culture by addressing questions around company values and initiatives. He serves as a trusted advisor to employees and department heads alike, enhancing cross-departmental communication and supporting HR functions focused on the people aspect of human resources. As a Purdue University graduate he brings with him nearly 20 years of experience in retail management, corporate level brand presentation, managing internal corporate communication, and corporate culture development. Steven joined Call Management Resources in 2018. Outside of work he is an avid Coachella Valley Firebirds hockey fan, loves building with Lego, and riding his OneWheel. Motto: “When we strive to become better than we are, everything around us becomes better too.” – Paulo Coelho, The Alchemist

Chad P. Frye serves as our Chief Operating Officer, overseeing daily operations and driving executive management across sales, marketing, service, operations, and technology to ensure operational efficiency. He also leads strategic planning initiatives, budget implementation, talent development, and facilitates open communication between the C-Suite and employees. Chad was named an “Innovator and Visionary” by BusinessPulse in 2015, “Corporate Partner of the Year” by the Florida Pride Chamber in 2020, and was honored with an American Marketing Association “Achievement in Marketing Award” in 2010. Chad loves to cook, hike, sail, and travel. He also greatly enjoys time with his partner, friends, family, and his black lab, Goose. Motto: “Successful people do what unsuccessful people are not willing to do. Don’t wish it were easier; wish you were better”

As the Senior Vice President of Technology, Tyler Best provides expert oversight on technology infrastructure at Call Management Resources, ensuring system reliability and security across all platforms. Tyler has an extensive background in retail and banking, where he focused on analytics and project management. In his spare time, you can find him playing tennis, traveling or entertaining his two dogs, Hudson and Bennett. Motto: “A goal without a plan is just a wish.”

As Senior Vice President of Operations and Transformation, Chris Groves plays a pivotal role in supporting the Chief Operating Officer, advising on operational strategies while coordinating key delivery efforts across operations, sales, marketing and client services to drive synergy and effective outcomes. Chris is also responsible for facilitating major transformation initiatives across the organization. Chris has an MBA from Ohio University and developed an entire college curriculum on digital marketing. Chris enjoys serving as Vice President of the Board of Directors of the 2024 World Champion Bluecoats Drum & Bugle Corps. Motto: “Never underestimate the power of being nice.”

Mimi Webb is our Vice President of Client Success, focusing on driving sales performance , marketing, and oversees inquiries related to customer support and retention strategies. While completing her degree at The Ohio State University she was a Scholar-Athlete as a member of the Varsity Rowing team and uses that same drive and passion when helping clients. Outside of work, Mimi loves to spend time networking and volunteering in her community. Motto: “Lead with heart. Challenge with courage. Never settle for less than better.” Go Bucks!

Our Sr. Vice President of Finance, Dennis Vanke, oversees our fiscal health, billing, and organizational budgets. Dennis has been with Call Management Resources for over 28 years and utilizes his experience to deliver excellent results for our clients. In Dennis’ spare time, he enjoys reading and riding his electric bike. “I disapprove of what you say, but I will defend to the death your right to say it.” – Evelyn Beatrice Hall

Todd Buffington focuses on enhancing call center performance and customer satisfaction while optimizing processes to drive efficiency in his role as Vice President of Call Center Operations. Todd has educational training in Human Resources and Network Administration. When not behind a computer screen, Todd enjoys taking cruise ship adventures to tropical and exotic places. Motto: “Be yourself, everyone else is already taken.” — Oscar Wilde

Key to our success at bringing new clients into the Call Management Resources family is Zach Skubon in the role of Sr. Director of Client Development. Zach has been with Call Management Resources since 2018 and is a graduate of The Ohio State University. In Zach’s spare time, he enjoys reading a good book and spending time with his dog, Duke. Motto: “Raise the standard. Build the trust. Lead the change.”

Rosalyn Pruitt serves as Senior Director of Call Center Operations at Call Management Resources, where she has contributed more than 15 years of dedicated service and leadership. With a passion for developing people, strengthening operations, and driving continuous improvement. Her leadership is rooted in collaboration, accountability, and empowering teams to succeed. With a background in Business Administration, Rosalyn brings a strategic, people-first approach to her work. She enjoys spending time with family, giving back to her community, and watching a good documentary. Her philosophy: “Life is a one-time offer. Use it well.”

As an Advocate Success Coach, Kelitha Riley focuses on the training, development, and retention of Call Center Advocates. Kelitha has a background in Law and Psychology and uses that knowledge and skills in a holistic way to facilitate effective learning. In her spare time, Kelitha enjoy’s spending time with family, traveling and reading. Motto: “Change is inevitable. Growth is optional.”