Our leadership team provides innovative thinking and a strategic vision that allows Call Management Resources to bring the very best call answering solutions to our clients. Under our guidance and with the support of the entire Call Management Resources team, you can be assured that your business will be taken to greater heights.
Malcolm Riggle, our President & CEO, has provided steady, results-driven leadership for Call Management Resources since 1974. He believes that hiring the right people and investing in technology has been key to our long-term success. Malcolm is no stranger to the call center industry, having served on various national and international industry boards. Malcolm is a lover of all things sci-fi and spends his time and treasure on various philanthropic passions.
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Scott Harbin, our Vice President and Managing Director, is responsible for all day-to-day operations and develops procedures and systems for Call Management Resources. Scott utilizes over 40 years of IT experience to create custom solutions tailored to our client’s specifications. When Scott isn’t in front of a computer screen, you can find him entertaining friends and spoiling his dog D’Koda.
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As Vice President of People Operations, Phil Corrigan is responsible for all aspects of human resources and call center operations. Phil has been with Call Management Resources for over 24 years and has implemented quality controls and operations best practices that delight our clients and their callers. Outside of the office, you can find Phil in the kitchen cooking and/or baking up something delicious.
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Chad Frye, our Vice President of Strategy and Head of Growth, is responsible for corporate strategy, client acquisition, marketing and communications. Chad was named “Innovator and Visionary” by BusinessPulse in 2015 and was honored with an Achievement in Marketing Award in 2010. A true renaissance man, Chad enjoys golfing, fencing, sailing and classical languages.
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Our Director of Client Services, Dennis Vanke, assists clients with custom setup consultations, script programming and billing. Dennis has been with Call Management Resources for over 24 years and utilizes his experience to deliver excellent results for our clients. In Dennis’ spare time, he enjoys reading and riding his electric bike.
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As Director of Marketing, Chris Groves is charged with ensuring the Call Management Resources brand conveys authenticity and transparency to clients and potential clients across all marketing channels. Chris has an MBA from Ohio University and developed an entire college curriculum on digital marketing. Chris enjoys serving as Vice President of the Board of Directors of the World Champion Bluecoats Drum & Bugle Corps.
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Mimi Webb is our Director of Partnership Engagement who focuses on the relationship factor with key clients to build custom and unique call center solutions. While completing her degree at The Ohio State University she was a Scholar-Athlete as a member of the Varsity Rowing team and uses that same drive and passion when helping clients. Outside of work, Mimi loves to spend time networking and volunteering in her community
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Todd Buffington focuses on supporting cross-functional teams inside and outside of the call center to increase customer and employee satisfaction in his role as Director of Call Center Operations. Todd has educational training in Human Resources and Network Administration. When not behind a computer screen, Todd enjoys taking cruise ship adventures to tropical and exotic places.
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In her role as Call Center Supervisor, Rosalyn Pruitt is successful at hiring the best talent in addition to training and mentoring employees to cultivate a culture of collaboration, improvement and excellence. Rosalyn earned a Six Sigma Certification and uses those skills to enhance team performance and implement process improvements. Some of Rosalyn’s hobbies include reading, watching documentaries and traveling.
As we welcome new clients, it is important to ensure that our skilled, remote call agents are knowledgeable of new accounts. As Call Center Trainer, Meaghan Piper is responsible for making sure these new calls are handled with our high standards. Since joining Call Management Resources, Meaghan has implemented a training program based on the latest learning research to ready our staff to delight callers. After work hours, Meaghan enjoys gardening, hiking and whitewater rafting, weather permitting.
Key to our success at bringing new clients into the Call Management Resources family is Zach Skubon in the role of Director of Client Development. Zach has been with Call Management Resources since 2018 and is a graduate of The Ohio State University. In Zach’s spare time, he enjoys reading a good book and spending time with his dog, Duke.
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Joe Howard understands the importance of understanding a client’s needs across different industries and strives for excellence in customer service in his role as Sr. Account Executive. Joe has degrees from The Ohio State University and Mount Vernon University and has extensive experience in operations and sales in the mortgage industry. Joe enjoys watching his son, Collin, and his stepson, Jansen, play sports.
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