You don’t need extra office space, expensive infrastructure or a large internal team to offer call center services that keep your phones covered. Call Management Resources delivers call center outsourcing that gives you trained, bilingual agents 24/7 without the cost of building your own call center.
We may be the right fit for you if:
We offer a basic plans and enhanced plans. With customizable options, you get:
Our enhanced plans add technical support, customer and product support, integration with your systems and customizable workflows for complex tasks.
We also offer additional services. Our live call screening service can help your team focus on the calls that need your attention, and our white-label call center solution lets you create another revenue stream by reselling our trusted services.
Our team of expert agents are ready to handle your calls, every hour of every day.
Our training is grouped into several levels allowing our agents to develop exceptional call handling habits and perfect the skills needed to progress to the next level and answer more complex calls.
On-demand access to a centralized electronic system that can store messages from telephone callers.
A technology that automates interactions with telephone callers.
Our experienced agents take a brief message and collect various information items based on client instructions .
Our experienced agents take a detailed message and may collect various information items based on client instructions
Our experienced agents take a short a message and may collect various information items based on client instructions and then automatically send the message to the client via email or text.
Our agents take a detailed message and may collect various information items based on client instructions and then automatically send the message to the client via email, text, or live transfer.
Our trained agents answer the call, gather requested information and routes the call to the appropriate person through an assisted transfer which allows our agents to announce the caller information to the recipient of the call.
Our experienced agents book your appointments and help convert leads to real, revenue-generating visits.
Our experienced agents answer your customer service calls just like your own staff.
Our experienced agents provide troubleshooting support for a product or device .
Our agents perform basic IT functions including password resets and basic troubleshooting.
From CRM to scheduling software, we can work with your applications and integrate through APIs or work directly within the online interface. View our Integrations page to learn about the existing applications we work with.
Answering phones, receiving messages, dispatching calls and providing support are just a few of the services we provide in our custom-tailored call center solutions for clients. Let our experienced team work with you to develop the call and message handling solutions that are best for your organization.
Plan
You have selected the Custom Call Center Services Package. Before launch, we need a little information to set up a consultation.
Our outsourced call center services can help your business:
We’ve been helping businesses stay connected and present since 1959, and we’re ready to provide you with customized services. Start today by chatting about your business needs with one of our professionals or reach out at 800-475-7300.