Custom Call Center Services
At Call Management Resources, We Answer Calls!
We know that missed calls cost you money and answered calls make you money. Our Custom Call Center Services are an incredible value and a great way to create capacity in your business, handle complex customer requests, and scale affordably.
Call Center Services
| Services | Basic Plan | Enhanced Plan |
|---|---|---|
| Voicemail Box(es) – On-demand access to a centralized electronic system that can store messages from telephone callers. | ||
| Interactive Voice Response (IVR) – A technology that automates interactions with telephone callers. | ||
| Live Agent – Complex Decision-Based – Our experienced agents take a brief message and collect various information items based on client instructions . | ||
| Live Agent – Complex Detailed Decision-Based – Our experienced agents take a detailed message and may collect various information items based on client instructions | ||
| Live Agent Message with a Complex Auto-Delivery – Our experienced agents take a short a message and may collect various information items based on client instructions and then automatically send the message to the client via email or text. | ||
| Live Agent Message with a Complex Decision-Based Message Delivery – Our agents take a detailed message and may collect various information items based on client instructions and then automatically send the message to the client via email, text, or live transfer. | ||
| Live Agent Receptionist – Assisted/Warm Transfer – Our trained agents answer the call, gather requested information and routes the call to the appropriate person through an assisted transfer which allows our agents to announce the caller information to the recipient of the call. | ||
| Scheduling/Inbound Appointment Setting – Our experienced agents book your appointments and help convert leads to real, revenue-generating visits. | ||
| Live Agent Customer Support – Our experienced agents answer your customer service calls just like your own staff. | ||
| Live Agent Product Support – Our experienced agents provide troubleshooting support for a product or device . | ||
| Live Agent Tier 1 & 2 Helpdesk and Technical Support – Our agents perform basic IT functions including password resets and basic troubleshooting. | ||
| 3rd Party Integrations – From CRM to scheduling software, we can work with your applications and integrate through APIs or work directly within the online interface. View our Integrations page to learn about the existing applications we work with. | ||
| Unique solutions – Answering phones, receiving messages, dispatching calls and providing support are just a few of the services we provide in our custom-tailored call center solutions for clients. Let our experienced team work with you to develop the call and message handling solutions that are best for your organization. |
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Client Examples
- A large real estate firm: Tenant relations, vacancy inquiries
- A drug and alcohol rehab facility: Insurance prequalification
- A mid-sized medical practice: Afterhours coverage with dispatch to on-call doctors
- Large property management company: Tenant Relations
- Fortune 15 pharma co: Bulk pharmaceutical reordering for pharmacy clients
- Gaming company: General information
- Medical managed services organization: Afterhours on-call dispatching to nurses