Custom call center calls are generally more complex and call durations are usually longer; about 8-15 minutes. When you have calls of this duration and complexity, an agent must be trained to be an expert on this account.
Building out, staffing and managing your own call center is extremely expensive. The process of hiring and training agents alone can be a huge challenge. Then you still have to consider the space, equipment, systems, quality assurance and human resources support. The list goes on and costs grow exponentially.
So Why Hire Us? We Save and Make You Money!
Outsourcing your customer service doesn’t just save you money on operating costs; it makes you money, too! We help convert customer service concerns into revenue by creating opportunities and driving your customers back to your products time and time again.
Because our call center is already set up with the best technology, your business can transfer its calls without hassle or infrastructure build-out.
You can have dedicated agents or we can utilize shared call center agents – which reduces costs for you.
We Scale When You Grow
If your business is expanding or just about to launch a new marketing initiative, then you need to be able to handle an increased volume of calls. If your in-house call center is small, Call Management Resources can handle the volume; either answering overflow calls your center can’t answer or all of your calls, 24/7.
We Know What We are Doing!
Because we’ve been in business since 1959, we know the best solutions, have the best technology, offer great value, and hire the best, US-based call agents.