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C. Malcolm Riggle, Sr.
The Big Bang - 1959

C. Malcolm Riggle, Sr. founds King's Answering Service, focusing on handling calls for customers 24-hours a day. Malcolm was a stickler for hiring cheerful, smart and dedicated people; often investing in cutting-edge technologies.

Call center operator illustration

Malcolm Sr. invests in the 1-A Console Switchboard and Concentrator Identifier. This allows for a centralized office space and streamlined call handling. The investment in this technology, though huge at the time, positioned King's well ahead of the competition and set the standard for our dedication to call center innovation today.

C. Malcolm Riggle

At the age of 18, Malcolm Riggle Jr. succeeds his father as President and Chief Executive Officer. Malcolm continues to innovate, create new service lines and set the pace for measured, consistent, service-focused growth at Call Management Resources today.

Computer and switchboard illustration

Computers are installed at switchboard stations, an unprecedented move in the industry at the time. This allowed our agents to reduce time on the phone and efficiently take more calls.

Digital telephone illustration

All analog switchboards are replaced with digital, computerized call-answering equipment and software. This allowed us to track data, route calls faster and improve service levels.

Kings Answering Service and Messageplex Logos

Technological and market changes, as well as a shift in core business, leads to the strategic decision to change our name from King's Answering to MessagePlex. MessagePlex pioneers hybrid answering service-call center services.

Messageplex and Call Management Resources logos

MessagePlex becomes Call Management Resources to better reflect the broad custom applications we provide clients.

After a successful pilot program, the company implements remote and virtual office capabilities for our agents. This shift allows us to hire without geographic limitations, makes our staffing model more nimble and increases agent happiness and productivity.

The Future

We know that our industry is growing and changing at an incredible rate. Our heritage of innovation means that no matter the changes, Call Management Resources will be leading the charge, leveraging technology and hiring the best people to stay true to our long-term strategy: putting our customers first.

Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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