Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
February 23, 2023
As a business owner or CEO, you’re always looking for ways to increase the efficiency of your operations and grow your bottom line. Outsourcing customer service to a 100% US-based answering service and custom call center solution like Call Management Resources can help you do just that. An answering service offers a myriad of advantages […]
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February 20, 2023
In today’s fast-paced business world, small business owners, solo entrepreneurs, and individuals receive an unreal number of phone calls every day. It’s hard to know what’s important and what isn’t. With Call Management Resource’s game-changing Live Call Screening services, you can filter the good from the bad without spending the money for a full-time receptionist! […]
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February 14, 2023
As remote work becomes increasingly popular, many call centers are now adopting a work-from-home model for their agents. At Call Management Resources, we’ve been a fully remote workforce for over 6 years. This model offers several benefits that traditional call centers may not have. Higher Retention of Call Agents One of the biggest benefits of […]
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February 8, 2023
At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. Gone are the days when an […]
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February 2, 2023
If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]
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January 27, 2023
Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]
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January 20, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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January 12, 2023
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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October 11, 2022
According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]
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June 20, 2022
We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]
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