Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
May 28, 2024
Businesses need a mechanism to keep the lines of communication open, even when their doors are closed. An effective, well-prepared answering service can do exactly that. It allows businesses to maintain consistent customer service, handle high call volumes, and improve client retention, even outside regular business hours. One of the key elements that can make […]
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May 21, 2024
Customer retention is more crucial than ever. Beyond providing excellent products and services, businesses need to excel in their customer service to ensure clients stay loyal. This is where answering services, such as those offered by Call Management Resources, come into play. Let’s delve into the profound impact of answering services on customer retention and […]
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May 14, 2024
As businesses continue to evolve and prioritize customer service in their operations, the use of answering services is becoming increasingly common. These services are crucial in providing excellent customer experiences, as they ensure that every call is answered and appropriately handled. Measuring the success of your answering service is essential for assessing how well the […]
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May 7, 2024
Personalized customer experiences are no longer a luxury but a necessity. Consumers now expect tailored interactions with businesses, and their demands for personalized experiences have been steadily increasing. In response to this trend, businesses are constantly seeking out new and innovative ways to meet these expectations. One such method is by leveraging an answering service. […]
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May 1, 2024
Answering services are a critical part of any business, as they help manage incoming calls, handle customer inquiries, and provide valuable information to clients. However, many businesses struggle to measure the return on investment (ROI) of their answering service. In this blog post, we will discuss how to measure the ROI of your answering service […]
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April 23, 2024
If you’re considering outsourcing your customer service needs, becoming a Call Management Resources client is a great choice. With over 60 years of experience, Call Management Resources has become a trusted partner for businesses of all sizes. In this blog post, we’ll walk you through what to expect when you become a Call Management Resources […]
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April 15, 2024
In the fast-paced realms of insurance and financial advising, prompt and professional communication is not just a service component—it’s a cornerstone of trust and reliability. Insurance agents and financial advisors, tasked with managing sensitive client information and responding to urgent needs, cannot afford to miss calls. This is where an answering service like Call Management […]
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April 2, 2024
As the season of summer vacations draws near, the anticipation of sunny beach escapades with loved ones is on the rise. Is Your Business Set for Days with Reduced Staff? Did you know that collaborating with Call Management Resources can help manage your phone lines? We can seamlessly integrate into your business, answering calls as […]
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March 26, 2024
In today’s complex and rapidly evolving world, crises can occur with little to no warning. These unexpected circumstances can lead to a surge in communication needs that most companies find challenging to handle effectively. In such scenarios, the ability to provide timely, accurate, and consistent responses is crucial, and this is where professional answering services […]
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March 19, 2024
Successful business operations require a streamlined and efficient communication network. One of the crucial parts of this communication framework is call handling. As businesses grow, so does the call volume, making it challenging to manage professionally and efficiently. This is where the concept of outsourcing calls to a US-based answering service comes in, and when […]
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