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The Benefits of Outsourcing Your Customer Service

February 23, 2023

As a business owner or CEO, you’re always looking for ways to increase the efficiency of your operations and grow your bottom line. Outsourcing customer service to a 100% US-based answering service and custom call center solution like Call Management Resources can help you do just that. An answering service offers a myriad of advantages […]

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Did You Know A Live Virtual Receptionist Can Answer Your Cell Phone?

February 20, 2023

In today’s fast-paced business world, small business owners, solo entrepreneurs, and individuals receive an unreal number of phone calls every day. It’s hard to know what’s important and what isn’t. With Call Management Resource’s game-changing Live Call Screening services, you can filter the good from the bad without spending the money for a full-time receptionist! […]

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Advantages of Having Work-From-Home Call Agents

February 14, 2023

As remote work becomes increasingly popular, many call centers are now adopting a work-from-home model for their agents. At Call Management Resources, we’ve been a fully remote workforce for over 6 years.  This model offers several benefits that traditional call centers may not have. Higher Retention of Call Agents One of the biggest benefits of […]

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Modern Answering Services: Going Beyond Taking Messages

February 8, 2023

At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications.  Gone are the days when an […]

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How to Know if Your Business Needs an Answering Service

February 2, 2023

If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]

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Outsourcing Customer Service for Field Service Contractors – Increase Efficiency and Grow Your Business

January 27, 2023

Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]

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Hiring Staff Doesn’t Mean Hiring Employees

January 20, 2023

Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]

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Do You Have a Customer Service Backup Plan?

January 12, 2023

As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]

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Preparing for a Recession

October 11, 2022

According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]

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Customers Still Want to Talk

June 20, 2022

We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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