Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
February 8, 2023
At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. Gone are the days when an […]
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February 2, 2023
If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]
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January 27, 2023
Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]
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January 20, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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January 12, 2023
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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October 11, 2022
According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]
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June 20, 2022
We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]
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June 13, 2022
The past few years have seen absenteeism in the workplace skyrocket, leaving already understaffed companies in a pinch. How does your company handle employee call-offs? Some organizations take the traditional approach, having managers take calls at all hours of the day or night and scramble to fill shifts with on-call employees. Others have switched to […]
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June 7, 2022
Our clients utilize our answering solutions not only for traditional after-hour answering services but for everything from e-commerce order-taking to complex technical support. We often say, “If you can do it on the phone, we can do it for you.” During times of uncertainty and crisis, clients have been requesting additions to their regular services […]
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June 1, 2022
Between a bad cold and flu season and the arrival of Omnicron, the fall and winter last year saw calls to doctor’s offices and other healthcare facilities spike to record highs. We know because we answer calls for small practices and large healthcare organizations nationwide. The recent strains on the healthcare industry have prompted many […]
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