Emergencies are unavoidable and can arise at any time. The important thing is how they’re handled. With our expertise and skill in delivering pertinent information both quickly and accurately – we guarantee that critical and urgent calls are handled correctly and with care.
Since we don’t operate from one call center location and our agents are dispersed throughout the United States, we do not have the concerns of a disaster taking out our operations. By building multiple redundancies into our system, you can be sure we are always ready to take your calls.
Our highly trained call agents are responsive to the urgent calls from your customers. Our agents can triage your calls and give information, take messages or we can immediately transfer the caller to a representative of your business as defined by your needs.
In the case of an emergency or disaster, you can be sure that our professional agents will communicate any messages in real-time and without error. Plus, you can keep your business connected during any pandemic, natural disaster, weather emergency or power loss and continue to meet your customers’ expectations.
All of our emergency answering solutions are completely customizable to the needs of your business. Any specifications you have will be handled with precision and care by our trained agents. Plus, each call is recorded for your review and time-stamped so that you’ll know your technicians’ response times to calls.
Contact us today before an unforeseen event happens and sleep well at night knowing Call Management Resources has your back.