Our leadership team provides innovative thinking and a strategic vision that allows Call Management Resources to bring the very best call answering solutions to our clients. Under our guidance and with the support of the entire Call Management Resources team, you can be assured that your business will be taken to greater heights.
Malcolm Riggle, our President & CEO, has provided steady, results-driven leadership for Call Management Resources since inheriting his family's business as an 18 year old in 1974. He believes that hiring the right people and investing in technology has been key to our long-term success and our continued passion to provide "Client First" focused services. Malcolm is no stranger to the call center industry, having served in leadership positions on various national and international industry boards. Malcolm is a lover of all things sci-fi, is an avid Coachella Valley Firebirds hockey fan, loves cooking, hiking, swimming and entertaining friends and family. He also spends his time and treasure on various philanthropic passions. Motto: "Live long, and prosper."
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Scott Harbin, our Chief Financial Officer, oversees financial planning & analysis, addressing questions regarding forecasts and financial insights. Additionally, he leads strategic projects focused on ERP, cost-reduction initiatives, and IT future state development. When Scott isn’t in front of a computer screen, you can find him entertaining friends and spoiling his dog D’Koda.
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In his role as Chief Administrative Officer, Phil Corrigan provides guidance on risk assessment, certifications, and legal matters, while leveraging his expertise in HR operations, payroll, and benefits. Phil has been with Call Management Resources for over 24 years and has implemented quality controls and operations best practices that delight our clients and their callers. Outside of the office, you can find Phil in the kitchen cooking and/or baking up something delicious. Motto: "Don't look behind you for happiness. You have already been there and apparently didn't find what you were searching for."
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As Chief Culture and Communications Officer, Steven Weber champions the cultivation of a positive corporate culture by addressing questions around company values and initiatives. He serves as a trusted advisor to employees and department heads alike, enhancing cross-departmental communication and supporting HR functions focused on the people aspect of human resources. As a Purdue University graduate he brings with him nearly 20 years of experience in retail management, corporate level brand presentation, managing internal corporate communication, and corporate culture development. Steven joined Call Management Resources in 2018. Outside of work he is an avid Coachella Valley Firebirds hockey fan, loves building with Lego, and riding his OneWheel. Motto: "When we strive to become better than we are, everything around us becomes better too." - Paulo Coelho, The Alchemist
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Chad P. Frye serves as our Chief Operating Officer, overseeing daily operations and driving executive management across sales, marketing, service, operations, and technology to ensure operational efficiency. He also leads strategic planning initiatives, budget implementation, talent development, and facilitates open communication between the C-Suite and employees. Chad was named an “Innovator and Visionary” by BusinessPulse in 2015, "Corporate Partner of the Year" by the Florida Pride Chamber in 2020, and was honored with an American Marketing Association "Achievement in Marketing Award" in 2010. Chad loves to cook, hike, sail, and travel. He also greatly enjoys time with his partner, friends, family, and his black lab, Goose. Motto: “Successful people do what unsuccessful people are not willing to do. Don’t wish it were easier; wish you were better"
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As the Senior Vice President of Technology, Tyler Best provides expert oversight on technology infrastructure at Call Management Resources, ensuring system reliability and security across all platforms. Tyler has an extensive background in retail and banking, where he focused on analytics and project management. In his spare time, you can find him playing tennis, traveling or entertaining his two dogs, Hudson and Bennett. Motto: “A goal without a plan is just a wish.”
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As Senior Vice President of Operations and Transformation, Chris Groves plays a pivotal role in supporting the Chief Operating Officer, advising on operational strategies while coordinating key delivery efforts across operations, sales, marketing and client services to drive synergy and effective outcomes. Chris is also responsible for facilitating major transformation initiatives across the organization. Chris has an MBA from Ohio University and developed an entire college curriculum on digital marketing. Chris enjoys serving as Vice President of the Board of Directors of the 2024 World Champion Bluecoats Drum & Bugle Corps. Motto: "Never underestimate the power of being nice."
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Our Vice President of Client Services, Dennis Vanke, oversees inquiries related to customer support and retention strategies, leads initiatives to enhance customer experience, collaborates with sales and call center teams, and manages the support team dedicated to client success. Dennis has been with Call Management Resources for over 24 years and utilizes his experience to deliver excellent results for our clients. In Dennis’ spare time, he enjoys reading and riding his electric bike. “I disapprove of what you say, but I will defend to the death your right to say it.” - Voltaire
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Mimi Webb is our Vice President of Sales, focusing on driving sales performance targets, leading the sales team, and collaborating closely with marketing to align and enhance our sales initiatives. While completing her degree at The Ohio State University she was a Scholar-Athlete as a member of the Varsity Rowing team and uses that same drive and passion when helping clients. Outside of work, Mimi loves to spend time networking and volunteering in her community. Motto: "Live fast, die young."
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Todd Buffington focuses on enhancing call center performance and customer satisfaction while optimizing processes to drive efficiency in his role as Vice President of Call Center Operations. Todd has educational training in Human Resources and Network Administration. When not behind a computer screen, Todd enjoys taking cruise ship adventures to tropical and exotic places. Motto: "Be yourself, everyone else is already taken." — Oscar Wilde
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Key to our success at bringing new clients into the Call Management Resources family is Zach Skubon in the role of Sr. Director of Client Development. Zach has been with Call Management Resources since 2018 and is a graduate of The Ohio State University. In Zach’s spare time, he enjoys reading a good book and spending time with his dog, Duke. Motto: “You’ll have bad times, but it’ll always wake you up to the good stuff you weren’t paying attention to.”
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In her role as Director of Call Center Operations, Rosalyn Pruitt is pivotal in the daily operations of our call center and is successful at hiring the best talent in addition to training and mentoring employees. Rosalyn earned a Six Sigma Certification and uses those skills to enhance team performance and implement process improvements. Some of Rosalyn’s hobbies include reading, watching documentaries and traveling. Motto: "Life is a one time offer, use it well."
Andrew Hamilton works as an Account Executive at Call Management Resources where he sells services to various industries, with a primary focus on the cannabis industry. Prior to his current role, he worked in oncology research and the cannabis industry, where he was able to make a positive impact on the lives of many individuals. In his free time, he enjoys playing disc golf and creating new recipes to share with his loved ones. Motto: "Your only limit is you."
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As an Advocate Success Coach, Kelitha Riley focuses on the training, development, and retention of Call Center Advocates. Kelitha has a background in Law and Psychology and uses that knowledge and skills in a holistic way to facilitate effective learning. In her spare time, Kelitha enjoy's spending time with family, traveling and reading. Motto: "Change is inevitable. Growth is optional.”
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As our Advocate Success Coach, Tara Bryant assists with facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires and existing staff to ensure our call center advocates develop their skills and successfully address clients' needs. Tara has been with Call Management Resources since 2019 after a stint at Virginia Tech accompanying their vet-med building. Outside of the office you can find her listening to music or entertaining her many animals and family. Motto: "Why not go out on a limb - that's where the fruit is."
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Being our Advocate Success Leader, Darin trains our client advocates on dispatching processes, while also offering support and assistance. Before coming to Call Management Resources, Darin spent most of his career doing customer service in the medical industry. Darin is a diehard Buckeye fan and enjoys getting together with friends and family. Motto: “You get more flies with honey than with vinegar.”
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