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Answering Late Night Calls from Cold Customers

January 16, 2020

This time of year can be busy with winter weather and emergency calls from cold customers without heat. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages.

Like any small to medium-sized business, you walk a fine line when it comes to time management. You need to dedicate time and effort to get the job done but you also know that you need to respond quickly and decisively to customer queries. Every customer who slips through the net can potentially drift into the open arms of your competitors.

If you’re feeling deluged by incoming calls and messages, it’s time to take control and turn up the heat…

How Call Management Resources can help

At Call Management Resources we are HVAC answering service specialist; we understand the unique needs of HVAC repair companies. We can help you to increase your operational efficiency and profitability with a suite of services designed to suit you.

Never miss a call

Every missed call counts. When a prospect in dire need of a repair but their call goes straight your voicemail, do you think they’re going to wait for your call? Afraid not. There’s a good chance that they’ll simply look for the next number in the phone book.

Thanks to our US-based agents answering the phone 24/7/365 you’ll never miss a call when you’re on a job.

Fast and efficient responses

We know that your prospects don’t have all the time in the world. That’s why we aim to answer each and every call within 3 rings or less. Not only will this prevent your prospects from giving up and trying out your competitors, but it also shows that your service is fast, responsive and on the ball… The perfect choice to suit their needs.

Expert 24 hour live answer services

We do far more than answer calls. We provide 24-hour customer service to your clients and prospects, giving them the quality of service they’d expect from you, even when you’re soundly tucked up in bed.

Technician Dispatching, Appointment Confirmations and Customer ETA Notifications

Who’s going where and when? We can dispatch your technicians to service calls with our error-free dispatching without you lifting a finger. Gone are those sleepless nights fielding a 3 am emergency call and making sure an employee is on their way.

Tired of wasting time showing up to an empty house? We can text or call ahead to confirm your client is there to let you in; potentially saving you time and making for a happy customer who knows you are on your way!

Specialized call screening to filter out the fluff and get to the gold

We don’t want to waste your time with junk calls. That’s why we can set up call screening that’s specialized and based on your preferred parameters. Like the filter on an HVAC unit, we filter out the fluff so that you don’t have to!

Pricing plans to suit your needs

Like any small business, you need to keep a close eye on the purse strings. We understand completely, which is why we offer flexible pricing based on your needs and budget. Why pay more for services you’re unlikely to ever use?

If you’d like to know more about how we can serve the specialist needs of your HVAC business and arrange a consultation click here or call (800) 475-7300. We can’t wait to start working with you.