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Are you answering the same questions over and over?

October 22, 2019

How late are you open today?

When will your new product be available?

Are you taking new patients?

Running the day-to-day operations of your business can be time-consuming.  Do you find yourself answering the same questions over and over again from your customers? Hours of operations, product availability, service coverage and other basic business information can be a necessary evil for your business, often draining time from other activities.  While many look for this information online, some customers expect the answers over the phone and expect those answers 24/7.

Did you know a modern answering service can answer customer questions over the phone?

While you may know an answering service as a message taking operation, modern answering services like Call Management Resources can access information about your business via FAQ’s, decision trees and even real-time via your website. With skilled agents, trained to navigate your company pages, Call Management Resources can deliver answers to your customers 24/7.

For a fraction of the cost of additional staff or an in-house call center operation, your customers will delight in having their inquiries answered by trained, polite agents 24-hours a day, 7 days a week. 

If you provide the information, we can answer the questions for you, day or night.  From basic business questions to Tier 2 tech support, our agents at Call Management Resources can help your customers and triage more advanced questions to your designated staff. 

Delight your customers by assisting them with a live person 24/7. Help reduce costs by freeing up your staff’s time for more essential business functions. Contact Call Management Resources today so that we can build you a support package to streamline your customer service operation.