News

Are Your Customer Service Phones Ringing Off the Hook?

November 24, 2020

With many people staying at home and opting for carry-out, delivery and curbside pickup, businesses from restaurants to e-commerce websites are finding high numbers of customer service calls are overwhelming their in-house staff.

One missed call, busy signal or long hold time could be the difference between a new customer or a lost sale.

Did you know that companies like Call Management Resources can seamlessly take your calls as if we are you, answering customer questions, taking orders and guaranteeing that every customer has an opportunity to buy your product? We can handle all of your calls or just your overflow calls when your in-house staff gets busy. 

Outsourcing your customer service to a US-based partner like Call Management Resources can benefit a seasonal or growing business by allowing the volume of your calls to fluctuate throughout the year. In a shared services model, you don’t have to worry about staffing or volume fluctuations.  We are equipped to absorb the call traffic you send us while allowing you to adjust call packages to fit your business needs as they change throughout the year, optimizing your budget and maximizing your profits. 

You can send us a few calls during slow times or a few thousand calls during busy months and we will be ready with staff to help your customers.

Remember, many customers just want to talk to a live person when they do business with your company. Don’t let those customers go to voicemail only for them to hang up and call your competition. Partner with Call Management Resources today to delight your customers and gain new business.

Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls. ©