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Do You Have a Customer Service Backup Plan?

November 6, 2023

As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place.

Are you barely keeping up with customer service calls?

One missed call can cost you a new client. Most customers hear a voicemail recording and move on to the next company on their list. An answering service can be the perfect solution for you.

An answering service is an experienced team that is available to take calls at any time of day and provide your customers with the same level of care and attention as a staff member. This means that no calls are ever missed, ensuring that your customers have a great experience. Plus, answering services are affordable and can be tailored to fit the needs of your business.

An answering service allows you to maintain a high level of customer service without having to hire extra staff or overburden existing employees. Investing in an answering service will help make sure that your customers are getting the attention they need – and deserve – 24/7.

Customers expect to talk to a live person when they call your business. 

At Call Management Resources, we can be ready to take your overflow calls when your staff can’t pick up or only answer after regular business hours. If your customers expect 24/7 service, we can answer your calls as if we were in your office, day and night.

We’re here to help you provide the highest quality customer service, no matter when your customers call. Our answering service can help your business stay ahead of the competition and make sure that every customer feels valued and respected.

Need help with staffing?

Many businesses are struggling right now to hire customer service representatives. With Call Management Resources answering your phones, we can help. We have a long history of hiring the best and keeping our employees far longer than the call center industry average.

We’re here to provide you with reliable, high-quality answering services so that you can focus on the most important aspects of your business. Let us handle the calls – so you don’t have to!

You can send us a few calls during slow times or a few thousand calls when you are busy. We will be ready with staff to help your customers.

Never miss a call again and partner with Call Management Resources to be your customer service backup. If you can do it on a phone, we can do it for you!

Contact us today and let’s work together to improve your customer service and grow your business in 2023.

Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls. ©