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Get Ready for Business Growth in 2021

December 7, 2020

Congratulation. You’ve almost made it through one of the worst years for most businesses. While we are not out of the woods yet, there is light at the end of the tunnel with vaccines on the horizon and hope that business will return to pre-covid levels sometime in 2021.

Is your business ready to thrive in 2021?

When times are tough, the most successful companies retrench, become leaner and ready themselves to grow when the business environment improves. Now is the time to think about how you can improve your customer service experience, cut costs and grow the bottom line.

Did you know that 96% of customers say that customer experience is important to their loyalty to a brand? Better customer service affects the bottom line. Companies with superior customer service bring in 5.7 times more revenue than those that lag.

Often small companies and those looking to tighten budgets cut service representatives and opt for their website to do the heavy lifting of servicing the customer. With Covid shutting down offices this trend has accelerated. It is true that some customers prefer to handle their transactions online without ever interacting with a live person, but studies have shown when a customer is confused online or has trouble finding information, they prefer to talk with a live person. 

Set yourself apart from your competition by offering live customer support.

Did you know that you can outsource your order taking and customer service calls to a US-based company like Call Management Resources? We can serve as an extension of your business: answering questions, processing orders and resolving customer issues. 

For over 60 years, Call Management Resources has been the call answering solution of choice for businesses large and small, providing 24/7 customer service and an unmatched customer experience for our partner companies. Be ready to grow in 2021 by outsourcing your customer calls to a domestic call center provider like Call Management Resources.

Contact us today. We are ready to grow with you!

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