Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
September 30, 2021
Staying in business for over 60 years is hard enough, but continuing to maintain industry leadership and be recognized as one of America’s Fastest-Growing Private Companies by Inc 5000 is a special feat. At Call Management Resources, we are proud that we have been recognized again by Inc Magazine for their 2021 list of America’s Fastest-Growing Private Companies.
Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Call Management Resources’ experience of weathering many tough business climates enabled us to rise to the challenge and grow through 2020 into 2021.
“My advice for surviving a pandemic continues to be very simple: push for innovation, have a backup plan for your business operations, trust your people, know your banker, and finally, be prepared. If you didn’t know how to make lemonade out of lemons, now is the time to learn,” said Malcolm Riggle, President & CEO of Call Management Resources.
“Being an entrepreneur comes with a lot of benefits, but it also comes with a lot of challenges. I have had many rewarding times watching my business grow, and many others staring at the ceiling fan into the long hours of the night worrying about a business issue. One thing is universal; in 2020 we reaffirmed that entrepreneurship is not for the faint of heart.”
Technology is key to continued growth in market share within the call center industry. “My father’s love of technology and innovation were woven into the fabric of our business and into my personal values. With that kind of focus naturally, our market share grew,” said Riggle.
2020 was time for Call Management Resources to focus on innovation and be ready when business returned to post-pandemic levels. The company is in the process of launching a new webchat product, a new mobile app, and just released new e-commerce features on our website to allow customers to set up their entire account online.
“In our weekly meetings, we are constantly asking how we can do more. Do more with technology. Do more with our great staff. Do more for our clients. And do more for the callers.” said Chad Frye, Vice President of Strategic Development.
Call Management Resources’ focus on doing more with technology to do more for its clients has put it in the Inc. 5000 America’s Fastest Growing Private Companies in 2019 and 2021. “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.” says Scott Omelianuk, editor-in-chief of Inc.
Call Management Resources profile on the Inc 5000 list can be found at:https://www.inc.com/profile/call-management-resources