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Modern Answering Services: Going Beyond Taking Messages

November 27, 2023

Call Center Agent

At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. 

Gone are the days when an answering service was just a simple phone answering system to take messages for businesses. With the advent of new technology and the rise of virtual companies, answering services have evolved to become much more than just message takers. They have become a valuable asset for businesses of all sizes and industries, providing a wide range of services that can help you operate more efficiently and effectively.

Integration of Technology

One of the biggest changes we’ve seen in the answering service industry is the integration of technology. Today, Call Management Resources uses advanced communication technologies such as cloud-based systems, third-party software integrations and complex call scripting to provide businesses with a seamless communication experience. These technologies allow businesses to manage their calls from anywhere, at any time, through any device. This has made our answering services a critical component of our client’s customer service strategy and has helped businesses stay connected with their customers even when they are not in the office.

24/7 Support for Businesses

Another aspect of a modern answering service is our ability to offer 100% US-based customer support and tier 1, 2 & 3 helpdesk applications. With round-the-clock support, businesses can ensure that their customers are never left without assistance, even after business hours. This is particularly important for businesses that operate in different time zones or serve customers on a global scale. By providing 100% live answer support, businesses can offer exceptional customer service and ensure that their customers are satisfied with every level of support they receive.

Live Call Screening for Your Cell Phone

Call Management Resources can provide live call screening and receptionist capabilities for your cell phone, adding an extra layer of protection, professionalism and convenience. With this service, a trained, 100% US-based call agent will answer your calls and screen the callers before transferring them to your cell phone. This means that you can avoid unwanted calls and only receive important calls that are relevant to you. The call agent can take messages or transfer calls based on your instructions, giving you more control over your calls and providing you with peace of mind knowing that your calls are being handled professionally.

Value-Added Services

Moreover, Call Management Resources also offers a range of value-added services, such as appointment scheduling, order taking, technician dispatching, customer support and tier 1, 2 & 3 helpdesk. This means that businesses can delegate routine tasks to us, freeing up valuable time and resources to focus on more important tasks. These services also provide businesses with valuable insights into customer behavior and preferences, allowing them to make informed decisions and improve their customer service.

Customizable Solutions for Businesses

At Call Management Resources we offer customizable solutions that can be tailored to the specific needs of a business. This includes custom call handling scripts, 100% live answering, personalized greetings and tailored call routing. These customization options allow businesses to present a professional image to their customers and ensure that their calls are handled in a way that aligns with their brand identity.

Call Management Resources has come a long way from just taking messages. We are now an essential part of modern business operations, providing a range of services that help our clients operate more efficiently, provide better customer support, and maintain a professional image. Whether you are a small business owner or a large corporation, we can provide you with the support you need to succeed.

Contact us today and we can show you how we help you capture more leads, delight your customers, and help your business grow.