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Preparing for a Recession

October 11, 2022

According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business.

How Can You Prepare To Thrive in an Economic Downturn?

The answer is simple. Focus on customer service excellence to win business and rise above your competition.

Companies that capture every lead and provide the best customer service will win. They always do.

Many businesses have shifted their customer service focus to the web and social media because of limited staff while missing the customers that desire the over-the-phone personal touch. Some don’t even have a phone number for customers to contact!

When customers are confused or need help, they want to talk to you.

While many people prefer to order products or find product information online, research shows that when a customer is confused, they prefer to talk with a live person. 

Isn’t staffing 24/7 costly?

Staffing customer service lines 24/7 can be very costly if done in-house. The recruitment, training and technology needed can be a huge headache and with new social distancing requirements, costs have gone up significantly. 

Smart businesses know that they can outsource their call center operations. 

A US-based, outsourced answering solution like Call Management Resources can answer customer questions, troubleshoot product issues, capture leads, dispatch service calls, take product orders, issue refunds or warranty claims, and schedule appointments. Simply put, if you can do it on a phone, so can Call Management Resources.

We Can Help You Grow

Outsourcing your call center operations to a US-based partner like Call Management Resources can benefit a seasonal or growing business by allowing the volume of your calls to fluctuate throughout the year. Is business slow right now? Send us only a few calls per day or thousands when things pick up and you don’t have to worry about staffing.  

Because our staff is 100% work-from-home and has been for over 6 years, we don’t miss a beat (or a call) when disasters, pandemics or other business disruptions strike. 

Remember, there is a large base of customers out there that want to talk to a live person when they do business with your company. Partner with Call Management Resources today to delight your customers and improve your bottom line.