Services

Live Agent Answering

In today’s global economy, many companies need to be accessible at any time of the day. Our 24/7 call center service makes it possible for businesses to meet the demands of around-the-clock answering needs without having to hire additional staff.

Your customers, partners, and suppliers demand 24/7 support for the products and services they have invested in. We can meet this demand through operational efficiency and a high level of qualified, live customer service agents, so your business needs are met at any time of the day.
helpdesk support to emergency answering, live agent answering around-the-clock unleashes the potential for your business to create, grow, and maintain a huge customer base. If your customers demand continuous support, we can professionally assist them at any time of the day and we will never put them on hold to answer another call.

Our 24/7 call center answering service provides highly trained, professional agents capable of performing your routine business processes with cost-effective customized solutions. Businesses of all sizes, located anywhere nationwide, can benefit from our customizable, 24-hour live answering services.

Overflow Answering

Never put a customer on hold again, get a busy signal, or let them go to voice mail to leave a message in the hopes of being called back at a later time when our overflow answering service will assist you by handling all of your excess calls during periods of high call volume. Customers will no longer get frustrated waiting on hold for the next available person when excess calls are automatically routed to our agents.

By answering all calls in a timely manner, we can satisfy your customers’ demands and help reduce the number of callers who will have to reach you again to resolve their issue. Plus, our overflow answering services are completely customizable to the needs of your business. Not only can we help with general inquiries and messaging, but we can also provide more general information about office hours, holiday schedules, events and other announcements pertinent to your business during times when you are unavailable or are receiving a large number of calls.

Think of us as an extension of your business.

Attendance Management

No more confusion for your employees on who to call if they are sick and unable to work. We provide a single point of contact for reporting absences that alerts managers with custom notifications and reporting tools which allows your organization to track and record each employee call-off through one central location.

A centralized attendance hotline allows your supervisors and managers to conduct daily business without the distraction of handling an employee absence call. We can instantly inform all necessary personnel such as supervisors, managers, payroll and HR, of any employee call-offs. Each call is recorded, time-stamped, recorded in a database, and issued a number to ensure accurate tracking of every call.

With call-off services, your employees can always call the same number and speak with a live agent who relays the messages accurately and effectively according to your specifications.

Live Transfer or Call Patching

Call patching is like having your own personal receptionist who screens your calls and then transfers the important ones right to you.

We can relay any call details directly to you and, should you agree to accept the call, the caller will then be patched, or connected, through to you. If you are unavailable to take the call, or do not wish to accept the call, our agents will simply take a message for you.

With call patching, you have the ability to designate the patching number for your calls to be relayed to, whether straight to you or to another designated person at your company. Also, either you or our skilled answering service agents can update your patching protocol anytime day or night.

Dispatching

A dispatch service can provide the crucial link between callers and the people who can help them. With multiple message notification options and error-proof messaging procedures, we make sure your calls are delivered accurately and on time whether it is a call for repairs, support, or even a medical emergency.

There is no reason to hire full-time dispatchers when we can make sure your message was taken by a live agent and dispatched to its intended recipient. All of our agents will respond quickly and send and receive genuine and dependable messages, record crucial information, and track all correspondences.

On-call Answering

Our agents have a key understanding of the need to be attentive listeners and to make a personal connection with callers that may be thousands of miles away. Because life occurrences can never be pre-planned, make sure that important clients are always taken care of during times when you are not available. On-Call Answering messages can be delivered in a variety of ways.

Urgent Message Notification

Urgent message notifications via text, email or HIPPA secured app using standardized communications protocols to communicate messages with your staff or vendors.

Claims Processing

Claims processing is one of those aspects of your business which is tedious, time-consuming and adds to your expenditures. The smarter way of dealing with claims is to outsource them to us. Our professionally trained agents can work on claims processing and ensure that your clients, customers, and policyholders have their requests processed promptly and accurately.

Virtual Reception

Timely and exceptional customer service is one of the most important aspects of any business. The first voice your clients hear should be a friendly and informed receptionist available to address any questions, comments or concerns they have regarding your company.

Our virtual reception service is used by businesses of all sizes in a wide range of sectors across the US. Avoid paying for a full-time receptionist, as our live call center acts as an extension of your business and our agents give the impression that they are actually sitting in your office. Plus, we are never late, sick, or miss a day of work due to inclement weather, so your calls are always answered.

After Hours

Businesses of all sizes can benefit from 24-hour call center services, as continual availability builds goodwill with customers who appreciate being able to reach a live person 24 hours a day. This ongoing availability also increases potential revenue because your business will be able to respond to sales leads and important customer requests at any hour of any day.

Appointments

Missed appointments translate to lost revenue, which inevitably affects your bottom line. Let us schedule your appointments and remind your customers of their upcoming appointment dates and times by providing courtesy calls when they are most likely to be available.

By utilizing appointment reminder calls, you will drastically increase your arrival rate without a large added expense. In addition, our agents can also remind your customers of the information and materials they need for their appointment or familiarize the customer with your payment policy.

Interactive Voice Response (IVR)

Short for Interactive Voice Response, IVR is a technology that automates interactions with telephone callers. Businesses are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.