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Preparing for the Holiday Order Rush

September 30, 2019

Do you run an e-commerce site that is swamped during the holiday season? Questions about products, problems with orders and returns can keep even the best-staffed operation overworked from Black Friday well into the new year.

Do you provide your customers with a customer service number to ask questions and take orders over the phone 24/7? 

While many people prefer to order products and find product information online, research shows that when a customer is confused with the order process or has trouble finding information, they prefer to talk with a live person.

With a call center partner like Call Management Resources, we can access information screens (and even your system) for your company to answer a client’s questions and take orders over the phone. Even the smallest of e-commerce companies can afford a call solution service like Call Management Resources.

While you may be worried about the overflow volume of calls during the holiday season, staffing up for the holidays and then letting people go during slow times will be a thing of the past. A partner like Call Management Resources is equipped to absorb the call traffic you send us while allowing you to adjust call packages to fit your business needs as they fluctuate throughout the year, optimizing your budget and maximizing your profits. 

Imagine for a minute that you have a professionally trained customer service agent taking your calls 24-hours a day, 7 days a week, answering product questions and ready to take orders from your customers. Think of the potential increase in sales your e-commerce site can have over the competition simply by having an 800 number on each page with a live person ready to help your customers. Orders flow into your system and gone are the headaches of staffing and training an in-house call center or staff.

Don’t lose potential customers from ordering confusion; gain business with a partner like Call Management Resources. 

Missed Calls Cost You Money. Answered Calls Make You Money. We Answer Calls.