Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
November 25, 2025
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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November 14, 2025
Empathy – The Highest Level of Training At Call Management Resources we have 5 levels of training and our highest level takes calls of a delicate nature: hospice, funeral homes and special projects where there are potentially emotional callers. Understanding empathy and expressing it over the phone is key to this type of call: a […]
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November 4, 2025
The age of digitalization has brought with it an impatient generation of consumers. Long gone are the days when customers would be content waiting in long lines or staying on hold for extended periods. In today’s fast-paced world, every minute counts, and businesses are under immense pressure to streamline their customer service operations. One of […]
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May 23, 2025
A recession can be a challenging time for businesses of all sizes. Reduced consumer spending, rising unemployment rates, and an uncertain economic climate can make it difficult for companies to maintain their growth trajectory. Businesses that adapt and find ways to streamline their operations while improving their customer service can not only survive but also […]
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January 9, 2025
Emergencies and natural disasters can strike without warning, posing significant threats to businesses of every size and type. Whether it’s a hurricane, blizzard, flood, or widespread power outage, having a business continuity plan in place helps minimize disruptions and protect both employees and customers. One crucial component of that plan is an answering service—especially one […]
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December 20, 2024
The expectation of quick and efficient service has never been higher. From accessing data at the click of a button to expecting near-instantaneous replies, consumers want businesses to respond quickly. One of the key metrics that play a significant role in the level of satisfaction a customer feels is the response time. In this article, […]
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December 2, 2024
The modern consumer demands seamless experiences. From the moment they hear about a brand to the post-purchase phase, every interaction matters. Customer Journey Mapping is a visual representation of these interactions across different touchpoints, ensuring businesses can offer a cohesive customer experience. One often overlooked but invaluable component in this journey is the answering service. […]
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November 20, 2024
Call Management Resources (CMR), a national leader in live-answer telecommunications and global call center services, is proud to announce the promotion of three distinguished leaders to key executive roles. These promotions reflect the company’s commitment to excellence, innovation, and strategic growth as it continues to set the standard in the industry. Chad P. Frye Promoted […]
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November 7, 2024
As the days grow shorter and the festive mood intensifies, businesses prepare to embark on the most crucial shopping event of the year: Black Friday. With incredible deals and substantial discounts, customers are more enthusiastic than ever, ready to grab the best offers before stocks run out. But with this surge in shoppers comes a […]
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October 16, 2024
With limited resources and high demands, startups often find themselves overwhelmed with tasks that divert attention away from core business activities. Enter the magic of answering services. Here’s why startups should consider leveraging these services and why Call Management Resources should be your top pick. 1. Maintain a Professional Image As a startup, the way […]
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