Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
October 16, 2024
With limited resources and high demands, startups often find themselves overwhelmed with tasks that divert attention away from core business activities. Enter the magic of answering services. Here’s why startups should consider leveraging these services and why Call Management Resources should be your top pick. 1. Maintain a Professional Image As a startup, the way […]
Read MoreOctober 1, 2024
Non-profit organizations are the backbone of many community and global initiatives. From healthcare, education, and environmental sustainability, to disaster relief and poverty alleviation, these organizations work tirelessly to make a positive impact. One of the most crucial aspects of running a successful non-profit is effective communication, particularly with donors who power these initiatives with their […]
Read MoreSeptember 26, 2024
The world of customer service has evolved rapidly with the advancement of technology. From face-to-face interactions to telephonic communications and now digital platforms, businesses continually seek new ways to engage, satisfy, and retain customers. In this changing landscape, the importance of customer lifetime value (CLV) cannot be stressed enough. One tool that can significantly impact […]
Read MoreSeptember 16, 2024
In today’s digitally connected world, customers have more power than ever before. Their experiences, both positive and negative, can instantly reach a global audience, shaping perceptions and influencing purchase decisions. A company’s brand reputation, which once relied heavily on advertising, is now deeply intertwined with the quality of its customer service. The correlation between customer […]
Read MoreSeptember 9, 2024
Customer retention is a top priority for businesses of all sizes. With customer acquisition costs significantly higher than retention costs, it’s no wonder that businesses are investing more resources in ensuring that their customers remain loyal. One often overlooked yet pivotal tool in the arsenal to reduce customer churn is the use of professional answering […]
Read MoreSeptember 3, 2024
It’s inevitable to come across complex calls and complaints from customers. These calls can consume significant time and resources and can sometimes lead to an unhappy customer if not handled promptly and professionally. Enter answering services. These services can help to triage calls, ensuring only the most critical ones reach your staff. One such service, […]
Read MoreAugust 27, 2024
Businesses of all sizes are adapting and upgrading their strategies to keep up with the competition and meet evolving customer expectations. One area where this shift is particularly noticeable is in the realm of customer service. Transitioning from an in-house call center to a professional answering service can seem daunting, but it is a powerful […]
Read MoreAugust 23, 2024
Businesses must provide efficient and reliable communication. A missed call can equate to a missed opportunity or even a dissatisfied customer. That’s where answering services step in, ensuring that no call goes unanswered. However, as with any service, setting the right customer expectations is crucial for a successful partnership. Here are some actionable tips on […]
Read MoreAugust 12, 2024
The success of any business largely depends on how effectively it handles customer interactions. This is especially crucial during special promotions when businesses often face high call volumes. Failing to manage these increased calls properly can lead to missed opportunities, disgruntled customers and even lost sales. One proven solution to this challenge is outsourcing to […]
Read MoreAugust 7, 2024
The foundation of every successful business is effective communication. In a rapidly evolving digital landscape, businesses have a plethora of communication tools at their disposal. However, amidst these diverse options, one essential aspect of communication has remained indispensable – the traditional phone call. This timeless mode of communication is crucial, especially during times of crisis. […]
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