Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
December 20, 2024
The expectation of quick and efficient service has never been higher. From accessing data at the click of a button to expecting near-instantaneous replies, consumers want businesses to respond quickly. One of the key metrics that play a significant role in the level of satisfaction a customer feels is the response time. In this article, […]
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December 2, 2024
The modern consumer demands seamless experiences. From the moment they hear about a brand to the post-purchase phase, every interaction matters. Customer Journey Mapping is a visual representation of these interactions across different touchpoints, ensuring businesses can offer a cohesive customer experience. One often overlooked but invaluable component in this journey is the answering service. […]
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November 20, 2024
Call Management Resources (CMR), a national leader in live-answer telecommunications and global call center services, is proud to announce the promotion of three distinguished leaders to key executive roles. These promotions reflect the company’s commitment to excellence, innovation, and strategic growth as it continues to set the standard in the industry. Chad P. Frye Promoted […]
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November 7, 2024
As the days grow shorter and the festive mood intensifies, businesses prepare to embark on the most crucial shopping event of the year: Black Friday. With incredible deals and substantial discounts, customers are more enthusiastic than ever, ready to grab the best offers before stocks run out. But with this surge in shoppers comes a […]
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October 16, 2024
With limited resources and high demands, startups often find themselves overwhelmed with tasks that divert attention away from core business activities. Enter the magic of answering services. Here’s why startups should consider leveraging these services and why Call Management Resources should be your top pick. 1. Maintain a Professional Image As a startup, the way […]
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October 1, 2024
Non-profit organizations are the backbone of many community and global initiatives. From healthcare, education, and environmental sustainability, to disaster relief and poverty alleviation, these organizations work tirelessly to make a positive impact. One of the most crucial aspects of running a successful non-profit is effective communication, particularly with donors who power these initiatives with their […]
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September 26, 2024
The world of customer service has evolved rapidly with the advancement of technology. From face-to-face interactions to telephonic communications and now digital platforms, businesses continually seek new ways to engage, satisfy, and retain customers. In this changing landscape, the importance of customer lifetime value (CLV) cannot be stressed enough. One tool that can significantly impact […]
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September 16, 2024
In today’s digitally connected world, customers have more power than ever before. Their experiences, both positive and negative, can instantly reach a global audience, shaping perceptions and influencing purchase decisions. A company’s brand reputation, which once relied heavily on advertising, is now deeply intertwined with the quality of its customer service. The correlation between customer […]
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September 9, 2024
Customer retention is a top priority for businesses of all sizes. With customer acquisition costs significantly higher than retention costs, it’s no wonder that businesses are investing more resources in ensuring that their customers remain loyal. One often overlooked yet pivotal tool in the arsenal to reduce customer churn is the use of professional answering […]
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September 3, 2024
It’s inevitable to come across complex calls and complaints from customers. These calls can consume significant time and resources and can sometimes lead to an unhappy customer if not handled promptly and professionally. Enter answering services. These services can help to triage calls, ensuring only the most critical ones reach your staff. One such service, […]
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