Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
March 5, 2024
Law firms, by nature, deal with a variety of clients, each having unique requirements and expectations. As such, effective communication remains the heart of legal practice. A critical part of that communication is timely, professional, and personalized call handling. Many law firms invest in an answering service to keep them connected with their clients round-the-clock. […]
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March 1, 2024
As businesses grow, offering outstanding customer service becomes increasingly crucial to maintaining a competitive edge. An effective and customized answering service can play a vital role in meeting your customers’ needs and reinforcing your brand’s identity. In this blog post, we will offer guidance on how to tailor your service to align with your brand’s […]
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February 26, 2024
A business’s online reputation is a crucial aspect of its success. With customers increasingly relying on online reviews and feedback to make purchasing decisions, it’s more important than ever for companies to maintain a positive image online. One effective way to manage your online reputation is through the use of an answering service. In this […]
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February 19, 2024
Remote working became the norm at the height of covid and as the world recovered, the desire from employees to work remotely has never been greater. As teams become more distributed, efficient communication becomes a critical aspect of achieving success. Answering services can play a pivotal role in ensuring smooth communication within remote work environments. […]
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February 15, 2024
Businesses need to respond to customer inquiries and concerns quickly and efficiently. An answering service can be an invaluable asset for managing these needs, but how do you choose the best one for your company? In this blog post, we will discuss the best practices for selecting an answering service and explain why Call Management […]
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February 13, 2024
In today’s competitive business environment, exceptional customer service is more important than ever. For many companies, this means outsourcing their call-answering needs to professional answering services. While there are numerous options available, choosing a provider that utilizes 100% US-based call center agents, like Call Management Resources, can bring a variety of benefits to businesses of […]
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February 8, 2024
In any call center, handling angry callers is an inevitable part of the job. At Call Management Resources, we understand the importance of effectively managing these difficult situations to maintain customer satisfaction and keep emotions in check. This is why our 100% US-based call agents are specifically trained to defuse anger and resolve issues professionally. […]
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February 6, 2024
Our phones have become indispensable tools for both personal and professional communication. However, the constant influx of calls can make it difficult to distinguish between essential contacts and unwanted ones, such as spam calls, telemarketers, or robocalls. To address this issue, Call Management Resources has developed live call screening and virtual receptionist services for companies […]
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January 29, 2024
In today’s fast-paced world, customer expectations are continuously evolving. As a result, businesses must keep up with these changes to remain relevant and maintain a competitive edge. The customer service landscape has seen a considerable shift in recent years, with customers now expecting more personalized, efficient, and seamless experiences. The New Era of Customer Service: […]
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January 22, 2024
When it comes to answering services, Call Management Resources understands that pricing is a critical factor for businesses looking to outsource their call-handling needs. We believe in providing transparent pricing structures that are fair and competitive, while still maintaining our high level of service quality. Our pricing model is based on three main factors: a […]
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