Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
January 11, 2024
As the saying goes, “You never get a second chance to make a first impression.” This couldn’t be more accurate when it comes to customer interactions. A not-so-great customer interaction can be more than just an annoyance; it can have a significant, long-lasting impact on your business. In today’s competitive landscape, delivering exceptional customer service […]
Read More
January 9, 2024
Handling appointment scheduling can be a tedious yet necessary task for many businesses, from medical practices and law firms to service providers. However, it doesn’t have to be a burden on your business. Outsourcing appointment scheduling to Call Management Resources can free up your time and provide a hassle-free solution to managing customer requests. Here’s […]
Read More
January 4, 2024
A responsive and efficient help desk is vital for maintaining customer satisfaction and loyalty. However, managing and maintaining in-house help desk support can be both time-consuming and costly. That’s where outsourcing your help desk calls to a trusted partner like Call Management Resources comes in. In this blog post, we’ll outline how outsourcing your help […]
Read More
January 2, 2024
In today’s hyper-competitive business landscape, customer service can make or break a company’s reputation. Customers expect quick and personalized responses to their inquiries and concerns, and failing to meet these expectations can result in lost sales and damage to your brand. Outsourcing your customer service to Call Management Resources can be an effective way to […]
Read More
December 28, 2023
Providing excellent customer service is essential for any business, but it’s important to remember the power of empathy in customer conversations. Empathy involves putting yourself in your customer’s shoes and understanding their perspective, which can help your customers feel heard, valued, and understood. At Call Management Resources, our call agents are trained to convey empathy […]
Read More
December 26, 2023
You know how crucial it is to capture every lead you can get your hands on. However, it’s not always feasible to have someone available to answer your phone calls 24/7. This is where Call Management Resources comes in handy. Not only can we provide you with the peace of mind that you won’t miss […]
Read More
December 21, 2023
Providing exceptional customer service is vital to business success. To achieve this, many companies have adopted the “24/7/365” availability mantra, ensuring customers have round-the-clock access to support. But is being available all the time really necessary? Let’s delve into the pros and cons of 24-hour customer service and why Call Management Resources is the best […]
Read More
December 18, 2023
For any business, customer service is key. Keeping customers satisfied and providing them with the resources they need is essential for a company’s success and growth. An answering service like Call Management Resources provides businesses with a way to ensure that their customers are able to reach out for help and have their questions answered […]
Read More
December 11, 2023
As a business owner or CEO, you’re always looking for ways to increase the efficiency of your operations and grow your bottom line. Outsourcing customer service to a 100% US-based answering service and custom call center solution like Call Management Resources can help you do just that. An answering service offers a myriad of advantages […]
Read More
December 7, 2023
In today’s fast-paced business world, small business owners, solo entrepreneurs, and individuals receive an unreal number of phone calls every day. It’s hard to know what’s important and what isn’t. With Call Management Resource’s game-changing Live Call Screening services, you can filter the good from the bad without spending the money for a full-time receptionist! […]
Read More