Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
March 6, 2023
You know how crucial it is to capture every lead you can get your hands on. However, it’s not always feasible to have someone available to answer your phone calls 24/7. This is where Call Management Resources comes in handy. Not only can we provide you with the peace of mind that you won’t miss […]
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March 2, 2023
Providing exceptional customer service is vital to business success. To achieve this, many companies have adopted the “24/7/365” availability mantra, ensuring customers have round-the-clock access to support. But is being available all the time really necessary? Let’s delve into the pros and cons of 24-hour customer service and why US-based outsourced call centers like Call […]
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February 27, 2023
For any business, customer service is key. Keeping customers satisfied and providing them with the resources they need is essential for a company’s success and growth. An answering service like Call Management Resources provides businesses with a way to ensure that their customers are able to reach out for help and have their questions answered […]
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February 23, 2023
As a business owner or CEO, you’re always looking for ways to increase the efficiency of your operations and grow your bottom line. Outsourcing customer service to a 100% US-based answering service and custom call center solution like Call Management Resources can help you do just that. An answering service offers a myriad of advantages […]
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February 20, 2023
In today’s fast-paced business world, small business owners, solo entrepreneurs, and individuals receive an unreal number of phone calls every day. It’s hard to know what’s important and what isn’t. With Call Management Resource’s game-changing Live Call Screening services, you can filter the good from the bad without spending the money for a full-time receptionist! […]
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February 14, 2023
As remote work becomes increasingly popular, many call centers are now adopting a work-from-home model for their agents. At Call Management Resources, we’ve been a fully remote workforce for over 6 years. This model offers several benefits that traditional call centers may not have. Higher Retention of Call Agents One of the biggest benefits of […]
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February 8, 2023
At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. Gone are the days when an […]
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February 2, 2023
If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]
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January 27, 2023
Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]
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January 20, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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