Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
August 3, 2023
In today’s digitally connected world, customers have more power than ever before. Their experiences, both positive and negative, can instantly reach a global audience, shaping perceptions and influencing purchase decisions. A company’s brand reputation, which once relied heavily on advertising, is now deeply intertwined with the quality of its customer service. The correlation between customer […]
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July 31, 2023
Customer retention is a top priority for businesses of all sizes. With customer acquisition costs significantly higher than retention costs, it’s no wonder that businesses are investing more resources in ensuring that their customers remain loyal. One often overlooked yet pivotal tool in the arsenal to reduce customer churn is the use of professional answering […]
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July 27, 2023
It’s inevitable to come across complex calls and complaints from customers. These calls can consume significant time and resources and can sometimes lead to an unhappy customer if not handled promptly and professionally. Enter answering services. These services can help to triage calls, ensuring only the most critical ones reach your staff. One such service, […]
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July 20, 2023
Businesses must provide efficient and reliable communication. A missed call can equate to a missed opportunity or even a dissatisfied customer. That’s where answering services step in, ensuring that no call goes unanswered. However, as with any service, setting the right customer expectations is crucial for a successful partnership. Here are some actionable tips on […]
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July 17, 2023
Businesses of all sizes are adapting and upgrading their strategies to keep up with the competition and meet evolving customer expectations. One area where this shift is particularly noticeable is in the realm of customer service. Transitioning from an in-house call center to a professional answering service can seem daunting, but it is a powerful […]
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July 13, 2023
The success of any business largely depends on how effectively it handles customer interactions. This is especially crucial during special promotions when businesses often face high call volumes. Failing to manage these increased calls properly can lead to missed opportunities, disgruntled customers and even lost sales. One proven solution to this challenge is outsourcing to […]
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July 10, 2023
The foundation of every successful business is effective communication. In a rapidly evolving digital landscape, businesses have a plethora of communication tools at their disposal. However, amidst these diverse options, one essential aspect of communication has remained indispensable – the traditional phone call. This timeless mode of communication is crucial, especially during times of crisis. […]
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July 6, 2023
Trust has become the cornerstone of any successful business. A key ingredient in fostering trust with customers is ensuring they feel valued, heard and understood at all times. This is where an effective answering service comes into play. An answering service is not just about answering calls; it’s a unique opportunity to build a bridge […]
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June 29, 2023
Government agencies are the linchpin of public administration, and they are tasked with providing a wide range of services to the populace. Yet, with the sheer volume of requests, queries, and communications that come their way every day, they may often find themselves grappling with the challenge of ensuring prompt, efficient, and responsive communication. This […]
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June 26, 2023
Running a seasonal business comes with its unique set of challenges. One of these is the management of fluctuating call volumes. During peak seasons, your call volumes might surge, leaving you struggling to manage and effectively respond to all customer queries. In the off-season, the call volumes decrease, yet you still need to maintain customer […]
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