Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
June 15, 2023
Businesses need a mechanism to keep the lines of communication open, even when their doors are closed. An effective, well-prepared answering service can do exactly that. It allows businesses to maintain consistent customer service, handle high call volumes, and improve client retention, even outside regular business hours. One of the key elements that can make […]
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June 12, 2023
Customer retention is more crucial than ever. Beyond providing excellent products and services, businesses need to excel in their customer service to ensure clients stay loyal. This is where answering services, such as those offered by Call Management Resources, come into play. Let’s delve into the profound impact of answering services on customer retention and […]
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June 8, 2023
As businesses continue to evolve and prioritize customer service in their operations, the use of answering services is becoming increasingly common. These services are crucial in providing excellent customer experiences, as they ensure that every call is answered and appropriately handled. Measuring the success of your answering service is essential for assessing how well the […]
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June 5, 2023
Personalized customer experiences are no longer a luxury but a necessity. Consumers now expect tailored interactions with businesses, and their demands for personalized experiences have been steadily increasing. In response to this trend, businesses are constantly seeking out new and innovative ways to meet these expectations. One such method is by leveraging an answering service. […]
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April 20, 2023
Answering services are a critical part of any business, as they help manage incoming calls, handle customer inquiries, and provide valuable information to clients. However, many businesses struggle to measure the return on investment (ROI) of their answering service. In this blog post, we will discuss how to measure the ROI of your answering service […]
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April 17, 2023
A recession can be a challenging time for businesses of all sizes. Reduced consumer spending, rising unemployment rates, and an uncertain economic climate can make it difficult for companies to maintain their growth trajectory. Businesses that adapt and find ways to streamline their operations while improving their customer service can not only survive but also […]
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March 27, 2023
Economic downturns are an unfortunate reality for businesses around the world. Maintaining a strong customer base and high-quality service can be challenging during a recession. However, companies prepared to face these challenges head-on have a higher chance of weathering the storm. One such solution is utilizing Call Management Resources’ call answering services. In this blog […]
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October 11, 2022
According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]
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June 20, 2022
We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]
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June 13, 2022
The past few years have seen absenteeism in the workplace skyrocket, leaving already understaffed companies in a pinch. How does your company handle employee call-offs? Some organizations take the traditional approach, having managers take calls at all hours of the day or night and scramble to fill shifts with on-call employees. Others have switched to […]
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