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Handling Emergency Calls and Unexpected Spikes in Call Volume

September 16, 2019

Does your business face sudden bursts of business or needs for support?  This episodic demand in volume can occur with many types of businesses: insurance companies dealing with large disasters, product manufacturers involved with a product recall, law firms handling large class-action lawsuits or countless other organizations dealing with bad press or company crisis. Do […]

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Recession-Proofing Your Business

September 5, 2019

It seems like every day there are new signs that a recession could be right around the corner. A U.S.-China trade war, a slowing global economy, falling interest rates in the bond market, just to name a few. Economic ups and downs are a natural part of a capitalist economy and since the great recession […]

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Call Management Resources Named One of America’s Fastest-Growing Private Companies by Inc. Magazine

August 14, 2019

Inc. magazine today revealed that Call Management Resources is No. 4106 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, […]

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Don’t Forget the Customer Service

August 1, 2019

So you’ve made a great app or are getting ready to launch a new, innovative product? All of the bugs have been ironed out, the marketing is ready to go and staff is excited to debut their creation to the world, but have you’ve forgotten one of the most important things, customer service? When new […]

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Jump Start Your Business During the Summer Months

July 12, 2019

For many businesses, the summer can be a real slow-down in activity. With many taking vacations and checking out mentally, volume typically decreases while small business owners slog it out until September when things get busy again. Don’t let the dog days of summer be a pause in your business. Use this time to build […]

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No Average Call – How The Modern Answering Service Grows Your Business

June 10, 2019

Answering Services Make You Money! When Call Management Resources started over 60 years ago, our office was filled with switchboards and messages were taken by paper. Simple message taking is what you may think of when thinking of an answering service. Think again! With many technological advances, the modern answering service has transformed into an […]

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How the Modern Answering Service Can Make You Money

May 23, 2019

Telephone answering services have been around for almost as long as businesses have had telephones. Historically, the telephone answering service answered phone calls, took messages and relayed the messages to the client. With the advent of voicemail and email, many people have forgotten about the telephone answering. But, as times have changed, so has the […]

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The Best-kept Secret to Solving HR Headaches

May 6, 2019

How much time do you spend on the phone every day? Calls about benefits, phone interviews, and employee call-offs can easily swamp your already busy day. While these types of calls are essential for successful recruitment and retention of top talent, most can be handled in a call center environment with agents trained to handle […]

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Turning up the Heat on Your HVAC Business

April 12, 2019

Anyone in the HVAC business knows that demand changes with the seasons, and like the rain, it comes and goes. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. Like any small […]

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7 Ways to Advance Your Business This Year

April 4, 2019

Improving a business is the goal for every single business owner out there. The most successful companies are those that can see the bigger picture, make room for improvement and keep moving forward. Let’s take a look at seven ways that you can advance your business today. 1. Set A Goal The only way you […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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