Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
February 13, 2026
Businesses need to respond to customer inquiries and concerns quickly and efficiently. An answering service can be an invaluable asset for managing these needs, but how do you choose the best one for your company? In this blog post, we will discuss the best practices for selecting an answering service and explain why Call Management […]
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February 5, 2026
In the modern business ecosystem, customer service holds the keys to brand loyalty, reputation, and success. Among the elements that constitute effective customer service, the tone and language used by customer support representatives are crucial, especially when interfacing with an answering service. This article delves into the importance of employing the right tone and language […]
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February 3, 2026
In today’s fast-paced world, customer expectations are continuously evolving. As a result, businesses must keep up with these changes to remain relevant and maintain a competitive edge. The customer service landscape has seen a considerable shift in recent years, with customers now expecting more personalized, efficient, and seamless experiences. The New Era of Customer Service: […]
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November 25, 2025
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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November 14, 2025
Empathy – The Highest Level of Training At Call Management Resources we have 5 levels of training and our highest level takes calls of a delicate nature: hospice, funeral homes and special projects where there are potentially emotional callers. Understanding empathy and expressing it over the phone is key to this type of call: a […]
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November 4, 2025
The age of digitalization has brought with it an impatient generation of consumers. Long gone are the days when customers would be content waiting in long lines or staying on hold for extended periods. In today’s fast-paced world, every minute counts, and businesses are under immense pressure to streamline their customer service operations. One of […]
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May 23, 2025
A recession can be a challenging time for businesses of all sizes. Reduced consumer spending, rising unemployment rates, and an uncertain economic climate can make it difficult for companies to maintain their growth trajectory. Businesses that adapt and find ways to streamline their operations while improving their customer service can not only survive but also […]
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January 9, 2025
Emergencies and natural disasters can strike without warning, posing significant threats to businesses of every size and type. Whether it’s a hurricane, blizzard, flood, or widespread power outage, having a business continuity plan in place helps minimize disruptions and protect both employees and customers. One crucial component of that plan is an answering service—especially one […]
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December 20, 2024
The expectation of quick and efficient service has never been higher. From accessing data at the click of a button to expecting near-instantaneous replies, consumers want businesses to respond quickly. One of the key metrics that play a significant role in the level of satisfaction a customer feels is the response time. In this article, […]
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December 2, 2024
The modern consumer demands seamless experiences. From the moment they hear about a brand to the post-purchase phase, every interaction matters. Customer Journey Mapping is a visual representation of these interactions across different touchpoints, ensuring businesses can offer a cohesive customer experience. One often overlooked but invaluable component in this journey is the answering service. […]
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