Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
December 4, 2023
As remote work becomes increasingly popular, many call centers are now adopting a work-from-home model for their agents. At Call Management Resources, we’ve been a fully remote workforce for over 6 years. This model offers several benefits that traditional call centers may not have. Higher Retention of Call Agents One of the biggest benefits of […]
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November 27, 2023
At Call Management Resources, we’ve been taking calls for our clients since 1959. In that time, we have evolved from a switchboard with messages taken on a notepad to a full-service custom call center solution with a remote, 100% US-based workforce providing a full range of customer service applications. Gone are the days when an […]
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November 20, 2023
If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]
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November 13, 2023
Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]
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November 9, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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November 6, 2023
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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October 23, 2023
E-commerce businesses thrive on exceptional customer experience. As competition tightens, ensuring seamless customer interactions from browsing to post-purchase support is crucial. One proven way to enhance customer service efficiency is through employing an answering service. This blog post delves into how e-commerce entities can leverage such services throughout the customer journey, spotlighting Call Management Resources […]
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October 16, 2023
Businesses of all sizes understand the importance of fostering strong customer relationships. These relationships drive loyalty, promote repeat business, and can even transform customers into passionate brand advocates. While there are many strategies to nurture these invaluable relationships, one often overlooked tool is the answering service. The Role of an Answering Service in Nurturing Customer […]
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October 9, 2023
In the modern business ecosystem, customer service holds the keys to brand loyalty, reputation, and success. Among the elements that constitute effective customer service, the tone and language used by customer support representatives are crucial, especially when interfacing with an answering service. This article delves into the importance of employing the right tone and language […]
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October 8, 2023
Event management is a multifaceted endeavor, demanding attention to every intricate detail, from venue selection to guest lists. In the midst of this chaos, one often overlooked aspect is how event-related queries, RSVPs, and other customer support requirements are managed. This is where answering services come into play. Handling Inquiries: Your Frontline Representatives Your event’s […]
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