Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
April 16, 2020
Answering services for doctors have been around for about as long as doctor’s offices have had phones. As a matter of fact, at Call Management Resources, we’ve been answering calls for medical practices large and small for over 60 years. The recent strains on the healthcare industry caused by the COVID-19 pandemic have prompted many […]
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March 12, 2020
At Call Management Resources our top priority has always been being there for our clients. Our services act as your front-line and, sometimes, your last resort. Because of this, six years ago we made the important decision to move to a sophisticated work-from-home model, allowing us to control quality at every step. This model ensures […]
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February 26, 2020
How to Plan for Those Catastrophic Worst-Case Scenarios Many business owners and managers are very focused on the day-to-day challenges of operating a business. Because of this, disaster planning is often something placed on the back-burner with hopes that those worst-case scenarios never happen. Can you afford the lost revenue of being down for a […]
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February 21, 2020
The law is a noble profession and one which can be highly rewarding and lucrative for those who combine their passion for helping people with their knowledge of the law and its intricacies. However, even the most skilled courtroom practitioner can find it a bumpy road when managing the logistics of running a busy law […]
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January 16, 2020
This time of year can be busy with winter weather and emergency calls from cold customers without heat. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. Like any small to medium-sized […]
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December 11, 2019
As the year (and decade!) winds down and the holidays are upon us, most businesses go on autopilot for the remainder of the year, but the most successful companies are gearing up for a strong first quarter and an even stronger 2020. Is your company ready to make 2020 your most profitable year yet? Did […]
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November 13, 2019
Want happier and more productive employees? Try the 4-day work week! You’ve probably heard about how a 4-day work week can boost productivity. Microsoft has been in the news recently after its 4-day workweek experiment in Japan led to a 40% increase in productivity. By shortening the workweek, many companies find their employees focus their […]
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November 11, 2019
Missing customer calls will cost your HVAC business money. The National Weather Service is forecasting daily record cold temperatures throughout the U.S. next week. In fact, they anticipate the Arctic blast will break 170 record temperatures and be followed by an extremely harsh winter. This means that if you own an HVAC business, you are […]
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October 22, 2019
How late are you open today? When will your new product be available? Are you taking new patients? Running the day-to-day operations of your business can be time-consuming. Do you find yourself answering the same questions over and over again from your customers? Hours of operations, product availability, service coverage and other basic business information […]
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September 30, 2019
Do you run an e-commerce site that is swamped during the holiday season? Questions about products, problems with orders and returns can keep even the best-staffed operation overworked from Black Friday well into the new year. Do you provide your customers with a customer service number to ask questions and take orders over the phone […]
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