Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
September 30, 2019
Do you run an e-commerce site that is swamped during the holiday season? Questions about products, problems with orders and returns can keep even the best-staffed operation overworked from Black Friday well into the new year. Do you provide your customers with a customer service number to ask questions and take orders over the phone […]
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September 16, 2019
Does your business face sudden bursts of business or needs for support? This episodic demand in volume can occur with many types of businesses: insurance companies dealing with large disasters, product manufacturers involved with a product recall, law firms handling large class-action lawsuits or countless other organizations dealing with bad press or company crisis. Do […]
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September 5, 2019
It seems like every day there are new signs that a recession could be right around the corner. A U.S.-China trade war, a slowing global economy, falling interest rates in the bond market, just to name a few. Economic ups and downs are a natural part of a capitalist economy and since the great recession […]
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August 14, 2019
Inc. magazine today revealed that Call Management Resources is No. 4106 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, […]
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August 1, 2019
So you’ve made a great app or are getting ready to launch a new, innovative product? All of the bugs have been ironed out, the marketing is ready to go and staff is excited to debut their creation to the world, but have you’ve forgotten one of the most important things, customer service? When new […]
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July 12, 2019
For many businesses, the summer can be a real slow-down in activity. With many taking vacations and checking out mentally, volume typically decreases while small business owners slog it out until September when things get busy again. Don’t let the dog days of summer be a pause in your business. Use this time to build […]
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June 10, 2019
Answering Services Make You Money! When Call Management Resources started over 60 years ago, our office was filled with switchboards and messages were taken by paper. Simple message taking is what you may think of when thinking of an answering service. Think again! With many technological advances, the modern answering service has transformed into an […]
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May 23, 2019
Telephone answering services have been around for almost as long as businesses have had telephones. Historically, the telephone answering service answered phone calls, took messages and relayed the messages to the client. With the advent of voicemail and email, many people have forgotten about the telephone answering. But, as times have changed, so has the […]
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May 6, 2019
How much time do you spend on the phone every day? Calls about benefits, phone interviews, and employee call-offs can easily swamp your already busy day. While these types of calls are essential for successful recruitment and retention of top talent, most can be handled in a call center environment with agents trained to handle […]
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April 12, 2019
Anyone in the HVAC business knows that demand changes with the seasons, and like the rain, it comes and goes. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. Like any small […]
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