Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
November 9, 2020
Flu season is approaching fast, and with the added complication of COVID 19, large companies are expecting call-offs to be at an all-time high this year. For businesses that rely on shift workers to maintain operations, such as manufacturing and retail, this time of the year can pose a big headache for managers trying to […]
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October 20, 2020
It’s almost that time of year again when accountants go into the office at sun up and don’t leave until late into the evening. Your family starts to forget who you are. Yes, it is almost tax time again. Is your firm ready even with all of the challenges 2020 has thrown at us? Are […]
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September 29, 2020
Are you getting ready for the rush of orders for the holiday season? Do your plans include adding staff to help potential customers and handle customer complaints? While many people prefer to order products and find product information online, research shows that when a customer is confused with the order process or has trouble finding […]
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August 7, 2020
During this time, HR has taken on many tasks that could only be described as “other duties as assigned.” From transitioning employees to remote working and back to in-office to taking temperatures at the door, the work of the human resources department at many companies has increased exponentially in the past few months. With increased […]
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July 22, 2020
Running your own business is a huge challenge. From finding new clients to handling customer requests to making sure your equipment is running properly, the demands of going it on your own can seem daunting at times. What if you could add staff for as little as $1 per day? The most successful freelancers, consultants […]
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July 10, 2020
Property management can be a 24/7 job. Between showings and lease signings during the day and maintenance requests at night, the job can seem nonstop at times. Whether you are a real estate investor managing a few of your own properties or a management company with a large portfolio, spending time on the phone capturing […]
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June 12, 2020
2020 has proven that even the best business planning can’t account for every curveball, all the time. The past few months have shown that in order for businesses to survive, they must ready backup and offsite resources to be deployed at a moment’s notice, all while keeping expenses low. We can help in good times […]
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May 28, 2020
From restaurants shifting to a majority of carryout business to retail businesses fulfilling more online orders, the phone has started ringing for many businesses during the past few months. The best of predictions seem to indicate that this new normal will last well into the fall or even the new year. Is your business receiving […]
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May 20, 2020
Winning new business right now, in this economic downturn, is tough at best. Companies that capture every lead and provide the best customer service will win. They always do. Many businesses have shifted their customer service focus to the web and social media because of limited staff while missing the customers that desire the over-the-phone […]
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May 1, 2020
Anyone in the HVAC business knows that demand changes with the seasons. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. As we approach the summer months, many will be turning on […]
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