Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
October 11, 2022
According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]
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June 20, 2022
We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]
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June 13, 2022
The past few years have seen absenteeism in the workplace skyrocket, leaving already understaffed companies in a pinch. How does your company handle employee call-offs? Some organizations take the traditional approach, having managers take calls at all hours of the day or night and scramble to fill shifts with on-call employees. Others have switched to […]
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June 7, 2022
Our clients utilize our answering solutions not only for traditional after-hour answering services but for everything from e-commerce order-taking to complex technical support. We often say, “If you can do it on the phone, we can do it for you.” During times of uncertainty and crisis, clients have been requesting additions to their regular services […]
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June 1, 2022
Between a bad cold and flu season and the arrival of Omnicron, the fall and winter last year saw calls to doctor’s offices and other healthcare facilities spike to record highs. We know because we answer calls for small practices and large healthcare organizations nationwide. The recent strains on the healthcare industry have prompted many […]
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May 23, 2022
Are you a real estate investor who has purchased rental properties to provide you with ongoing income? Many investors are finding that rental properties are a great way to earn recurring income into retirement. Inevitably, those with small holdings struggle with the decision to hire a property management company or manage the properties themselves. Typically […]
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May 16, 2022
Summer vacation time is almost upon us. Everyone is starting to enjoy the warm weather and thinking about those beach trips with family and friends. Are You Ready for Short-Staffed Days? Did you know that you can partner with a US-based, outsourced call center like Call Management Resources to answer your phones? You can roll […]
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May 12, 2022
When an outsourced answering service and call center provider is down, it has the potential to take out the phones for 1000’s of businesses. You may be one of them or have the potential to be if you don’t choose wisely who you trust to take your calls. As an outsourced call answering solution, Call […]
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Summer vacation time is almost upon us. Everyone is starting to enjoy the warm weather and thinking about those beach trips with family and friends. Are You Ready for Short-Staffed Days? Did you know that you can partner with a US-based, outsourced call center like Call Management Resources to answer your phones? You can roll […]
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March 22, 2022
Spring is here and summer is just around the corner. It’s that time of year when many homeowners are about to learn that their air conditioner didn’t make it through the winter. Entering HVAC Busy Season Sometimes it’s manageable and easy to stay on top of the rush of customer demands and other times you […]
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